IT Support Specialist

HOK is a global design, architecture, engineering and planning firm recognized as the #1 A/E firm by Architectural Record, one of TIME Magazine's Most Influential Firms, and one of the Fast Company's Most Innovative Companies. We are seeking a IT Support Specialist to join HOK's Advanced Technology Group. This position based in New York, in Midtown Manhattan, and offers easy access to major transportation hubs.

As an IT Support Specialist at HOK, you will be responsible for providing technical support to our system users. If you are experienced and enjoy working on a variety of computer equipment, including servers, switchgear, wireless access points and 3D printers, then this role is for you. Other responsibilities and duties include, but are not limited to,

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  Tier 1 support for a helpdesk system. Answers user inquiries regarding computer software or hardware operations to resolve problems.
  
  
• Oversees the daily performance of computer systems and peripheral equipment.
• Observes system functionality and reports errors to supervisor.
• Sets up employee equipment including adds, moves and changes.
• Performs minor repairs to hardware, software, or peripheral equipment according to company standards.
• Maintains account and inventory records.
• Reads technical manuals and confers with users, to diagnose/investigate technology issues.
• Refers major hardware or software problems or defective products to vendors or managers for service.
• Trains users in the proper use of hardware or software.
• Confers with general staff to establish recommendations to supervisor for new systems or modifications.
• Demonstrates continuous effort to improve operations, decrease turnaround times and provide quality customer service.
• Occasional after-hour and weekend help desk functions.
• Tier 2 support for cell phones, headset, personal storage devices and other peripherals.
• Takes personal responsibility for fostering a green workplace through sustainable work practices.

• Advanced knowledge of basic PC components.
• Intermediate knowledge of Microsoft based networking protocols.
• Exposure to basic scripting language.
• Exposure to voice and data telecommunications systems.
• Exposure to remote access technologies for support and office connectivity.
• Proficiency in Microsoft Office required.
• Ability to set up and operate a variety of computer equipment.
• Ability to work efficiently, in an organized manner and with attention to detail.
• Ability to communicate effectively regarding technical matters, both verbally and in writing.

• Technical or Associate's degree or equivalent in education and experience required.
• 2 years' experience.
• Experience with an electronic help desk system.
• Certification in Microsoft and/or Cisco technologies is desirable.

HOK is committed to providing our employees with a comprehensive benefits plan to meet their current and future needs. Benefits include medical, dental and vision coverage; 401(K) savings plans; disability, life and accident insurance; paid time off (PTO); and parental leave. In addition, HOK employees enjoy a flexible work schedule with the option to work remotely on Mondays and Fridays. #LI-BH1

The reasonably expected salary range for this position is $65,000 to $72,000 based on experience.

HOK is a drug-free workplace. HOK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, gender identity, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.