Director Practice Operations

Grady Health System offers many career paths for Director, Practice Operations. Whether you have many years of experience or are in the early stages on your career, you can find a rewarding position at Grady!

Summary

As a Director of Practice Operations, responsibilities include planning, organizing, delegating, coordinating, and controlling the operations of all assigned practices. The Practice Operations Director works collaboratively with practice physicians to ensure the efficient and effective daily operation of the practice including, but not limited to, the supervision and evaluation of the practice staff and all practice operations, budget management and financial oversight and review, and business process analysis and redesign when warranted.

Job Description

Supervise and advise the managers/supervisors at assigned practices and support them in managing the practice. Support includes, but is not limited to:

Analyzing access (lead time) and patient throughput (cycle time) and provider/schedule utilization

Optimize provider templates

Understanding and improving customer satisfaction, productivity analysis and efficiency studies

Providing human resource management and development.

Partner with nurse leader and Medical Director including regular meetings

Responsible for the financial viability of Grady practices as assigned including, but not limited to:

Monitoring progress against budget

Requesting and implementing capital expenditures

Planning and managing operating budget on a practice by practice level

Serve as partner to Medical Director/Service/Section Chief, physicians, and providers in assigned practices and liaison between physicians and Administration.

Ensure providers at assigned practices understand their obligations:

• as specified by their agreements with Grady
• in compliance with Grady policies and procedures
• in support of Grady's goals

Support clinical and office staff in upholding clinical and administrative quality in practice

Facilitate monthly provider meetings within assigned practices alongside the Medical Director.

Act as resource for special task forces throughout Grady representing ambulatory division as needed.

Ensure service excellence goals and needs are addressed

Education

Bachelor's degree in business administration, health administration or related discipline

Experience

Minimum five years management experience within a hospital or physician practice operation

Able to demonstrate experience with identifying opportunities and managing change.

Preferred Qualifications

MBA or MHA

Knowledge, Skills, Abilities

Demonstrated ability to build productive relationships with physicians

Strong command of the principles associated with financial analysis, strategic planning, physician practice operations, and healthcare information systems

Demonstrated skills and aptitude for conflict resolution, problem-solving, staff development and time management

Demonstrates the following skills in accomplishing job duties and responsibilities:

Personal organization and time management

Human relations and teamwork

Personal adaptability

Personal motivation

Listening

Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.