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Health Support Coordinator

BlueCross BlueShield of Minnesota
life insurance, vision insurance, paid time off, 401(k)

Feb 09, 2025
About Blue Cross and Blue Shield of Minnesota At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming health care. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us. *This position is remote, however preference will be given to Minnesota residents* The Impact You Will Have In this position you will be responsible for cross functional support within the Care Management department. Provide support to the Health Coaches by taking on the non-clinical pieces of case management allowing the Health Coaches to focus on the clinical aspects of the program. A major responsibility will be to support the Manager of Clinical Care Management by assigning and analyzing cases as well as to support and collaborate with internal partners, including health coaches, team leads, account management and program management. Your Responsibilities In addition to working closely and collaboratively with the Health Coaches, the Support Coordinators will be accountable for the following: Receiving, researching, and prioritizes referrals through mailbox and work queue. Handling department home pages for team and re-assigning work every day to health coaches based on type of case, workload, overall queue volume and client assignments. Daily tracking of queue volume, analyzing trends with regard to volume, type of cases and reports results of analysis to team leadership. Assisting with data and reporting needs, analyzing data, identifying trends and root cause analysis under direction of the management. Conducting project management for key initiatives under direction of the Manager of Clinical Care Management. Assisting with vendor and/or provider pilot projects by reviewing high profile client pilot projects, analyzing data and looking for trends. Troubleshooting and fixing systems issues, including the 60+ expected external vendor integrations. Finding providers. Coordinating provider-to-provider contact. Making doctor appointment for members. Facilitating medical record request. Provider contact information. Maintains outstanding level of customer service throughout all points of customer contact. Accurately applying policies and processes related to case management activities, while exercising independent judgment with minimal oversight. Establishing and being a great partner with internal and external customers. Accepting accountability for special projects that requires moderate complex research, analysis and documentation skills. Recognizing workflow improvements and collaborating with leadership to implement the changes. Requesting system access for staff. Other duties as needed. Required Skills and Experience 2+ years' related experience or Bachelor's degree. All relevant experience including work, education, transferable skills, and military experience will be considered. Exceptional customer service skills. Excellent data entry skills and attention to detail and accuracy. Demonstrated time management skills. Effectively applies and demonstrates workflow instructions and successfully meets turn-around-time expectations. Familiar with MS Office Suite. Strong interpersonal and verbal and written communication skills; ability to express moderate to complex issues to individuals, groups, internal and external contacts, and writes clear, concise and grammatically correct materials. Strong organization, research, and analytical skills. Demonstrated decision making and problem-solving skills. Demonstrated ability to effectively deal with escalated situations. Positive, professional, service-oriented behavior. Preferred Skills and Experience Claims experience. Current call center environment training and experience. Working knowledge of BCBSMN products and systems. BCBSMN Provider Service or Customer Service experience. Compensation and Benefits: Pay Range: $21.00 - $26.25 - $31.50 Hourly Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job. We offer a comprehensive benefits package which may include: Medical, dental, and vision insurance Life insurance 401k Paid Time Off (PTO) Volunteer Paid Time Off (VPTO) And more To discover more about what we have to offer, please review our benefits page. Equal Employment Opportunity Statement Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, gender expression, or any other legally protected characteristic. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talent.acquisition@bluecrossmn.com. All roles require a high school diploma (or equivalency) and legal authorization to work in the U.S. Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit independent licensees of the Blue Cross and Blue Shield Association.