Financial Advocate

Job Details

Job Description

The Financial Counselor position is a fully cross-functional position in the Patient Access Services career path. The Financial Counselor performs all financial screening functions, and helps to ensure all insurance requirements are met prior to a patient encounter. Maintain excellent working relationship with community providers and their staff. Accurately completes patient accounts based on departmental protocols, policies and procedures and compliance with regulatory agencies. This position includes, but is not limited to the following

Essential Functions

* Adheres to Corporate Compliance Guidelines
* Demonstrates knowledge and compliance with the Hospital Safety and Infection Control policies as required by OSHA and the Patient Safety Program.
* Adheres to all Jefferson Policies and Procedures.
* Maintains an understanding of governmental, private and Thomas Jefferson University Hospital's Charity Care programs. Initiates and or processes referrals to governmental, private and Charity Care programs. Assists patients in the completion of financial assistance applications. Develops a comprehensive understanding of reimbursement levels for the top third-party payers utilized by Thomas Jefferson University Hospital. Stays abreast of changes in major insurance plans, deductibles, co-insurance and non-covered benefits. Interacts with co-workers, visitors, and other staff consistent with the core values of the Hospital.

Education:
Associates Business Preferred OR
Associates Healthcare Preferred

AND
Experience: Previous experience required in one or more of the following roles: Patient Access Representative, Financial Counselor, Customer Service Representative, Patient Accounts Billing Representative, Patient Accounts Collections Representative. Knowledge of hospital and physician billing and collections preferred. Knowledge of State and Federal financial assistance programs preferred. Clear, effective communication skills; mature approach to problem-solving for all types of issues; skills in using PC computers and computer applications; Knowledge of medical terminology; negotiating skills; and detail orientation. To perform this job successfully, an individual must demonstrate competence in each essential duty.
Financial Services
General - Customer Service

Work Shift

Worker Sub Type

Primary Location Address

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.