Community Manager

The Company

WE ARE EXEMPLAR GLOBAL

Exemplar Global Inc. is a not-for-profit organization that services and supports the conformity assessment industry (auditors, trainers and certification bodies). With a strong legacy of over 30 years in auditor and auditor training certification, we possess the expertise to help professionals and training providers be recognized in their industry. Our vision is to become the main globally acknowledged authority for conformity professional certification by providing credential management for individuals seeking professional recognition, providing independent certification for training providers to enhance their course quality and outcomes, and offering new and innovative services that better serve all of our stakeholders.

The Position

The Community Manager at Exemplar Global will lead efforts to grow and engage a dynamic professional community, fostering collaboration and delivering value while aligning with organizational objectives. Acting as the primary liaison for community members, this role ensures an exceptional experience across all community touchpoints through strategic engagement, content coordination, and event management.

The ideal candidate will possess strong communication skills, a passion for community-building, and the ability to manage multiple projects effectively within a nonprofit setting. This role directly supports Exemplar Global's mission of empowering individuals and organizations to drive global impact through professional development, innovation, and sustainable practices.

The salary range for this role is $ $56,000 - $65,000/year.

Main Responsibilities

Community Engagement:

• Develop and implement strategies to drive community participation and foster meaningful connections.
• Facilitate discussions, mentorship programs, and knowledge-sharing initiatives.
• Coordinate virtual events such as webinars and workshops, collaborating with Marketing for promotion and execution.
• Provide feedback to streamline onboarding and enhance user experiences within the community platform.

Member Retention and Growth:

• Monitor engagement metrics and re-engage inactive members with targeted strategies.
• Gather and act on community feedback to enhance the experience.
• Implement gamification features (e.g., badges, rewards) to incentivize participation.

Analytics and Reporting:

• Use the Higher Logic platform to track key metrics, such as engagement rates, content performance, and event participation.
• Analyze trends to identify opportunities for improvement and recommend event themes.
• Prepare regular reports for leadership, highlighting community health and alignment with strategic goals.

Platform and Project Management:

• Oversee the functionality and user experience of the community platform, ensuring accessibility and engagement.
• Collaborate with internal teams and platform providers to resolve technical issues and implement enhancements.
• Support project phases and improvements, demonstrating basic project management skills.
• Adheres to Exemplar Global's values of Excellence, Empathy, Professionalism, Learning, Accountability, and Respect.
• Performs all other duties as assigned.

Working Conditions and Physical Requirements:

100% remote work eligible for candidates located in the states of FL, IA, IL, IN, LA, MI, MN, MO, NC, NJ, NY, NM, PA, WA, VA, and WI. Must be able to travel up to 10%.

Bring Your Best: Position Minimum Qualifications

• Bachelor's degree in Marketing, Communications, Community Management, or related field.
• Minimum 2 years of experience in managing an online community or membership organization, preferably in nonprofit or association contexts.
• Strong communication skills, including experience collaborating with Marketing, Sales, and Operations teams.
• Proficiency in planning and executing virtual and in-person events focused on engagement and learning.
• Familiarity with online community platforms (e.g., Higher Logic) and CRM systems (e.g., Microsoft Dynamics).
• Data-driven mindset with proficiency in analytics tools (e.g., Google Analytics, CRM reporting) to interpret and present trends.

Preferred Skills

• Knowledge of content creation and distribution systems (e.g., ClickDimensions, WordPress).
• Experience implementing gamification or incentive-based engagement strategies.
• Strong storytelling skills to communicate data-driven insights effectively.

Why You Should Apply

At Exemplar Global, we value offering a complete benefit package that helps you live your best life, both at work and at home. Competitive base pay, outstanding benefits, opportunities for learning and growth, programs to help you plan for the future and perks that inspire your downtime are all part of Exemplar Global's total compensation package.