Trainer

Job Title:Trainer

Pay Rate: $20-$22/hour

Job Summary

Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management, etc.), supervisor training, process training and product training. The audience is comprised of employees and supervisors.

Job Responsibilities

• Ensures class objectives and learning curve performance metrics are achieved according to pre-defined plan.
• May design and develop training materials and curriculum.
• Recommend additional learning materials as appropriate.
• Conducts evaluations and develops new programs to address individual, departmental or company needs.
• Researches and develops program content to achieve specific objectives for each program.
• Coordinates with quality assurance and other internal departments to identify new training needs and/or changes to existing training curriculum.
• Adapts existing programs to suit various audiences.
• Reviews and updates policy and procedure manuals.
• Assesses employee training needs and provides feedback to management.
• Maintains internal department and external class training records
• May work with vendors to bring in external training courses
• Coordinates all assigned projects, ensures projects are completed by target deadlines and provides project status updates to management
• Other related duties assigned as needed.

Requirements

• Bachelor's degree in education, communications or business or the equivalent combination of education, training, or work experience.
• Requires up to 3 years training experience, preferably in a call center or customer service organization
• Previous experience with mortgage, banking, or financial is required
• Previous training experience is required
• Knowledge of the company's products, services and business operations
• Project coordination experience preferred
• Advanced presentation, interpersonal, time management, and organizational skills
• Strong training program design experience
• Excellent verbal and written communication skills
• Proficiency in MS Office applications, e.g., Word, Excel and PowerPoint
• Ability to work both independently and in a team environment
  
  

Firstsource is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. The companyparticipates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's I-9 to confirm work authorization.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.