Customer Service Representative

Customer Service Representative Job Description

MINIMUM JOB SPECIFICATIONS:

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

EDUCATION: Require High school diploma or equivalent with applicable specialized training beyond high school. Require Post High School training to include the fundamental principles of accounting and their application to consumer accounting.

EXPERIENCE: Require a minimum of one (1) year of responsible and comprehensive experience in cashiering, customer service, and/or general office work. Prefer experience in customer service in a financial, banking or equivalent industry experience in utility or service-type organization.

KNOWLEDGE: Require a working knowledge of principles related to duties of the position including basics of consumer accounting methods, determining priorities of work, meeting schedules, and office procedures, as well as controls applied to preparation of electric service bills, posting, cashiering, reconcilement with controls, and preparation and interpretation of reports utilizing the application of data processing methods, providing information for use in answering inquiries on account. Must be willing to pursue a continuous program of self-development both inside and outside of work hours in furthering his/her knowledge to develop in the job and accept increasing responsibilities.

SKILLS: Require effective leadership skills, excellent communication skills, both written and verbal, and the ability to work in a team environment. Require the ability to cooperate, perform, and contribute to the department's goal of providing excellent customer service, interpret oral and written instructions, and analyze procedural problems in tracing sources of error. Require ability to prepare corrected bills and reconcile errors in meter readings, credits, and rates. Require ability to confer with other units, sections, or departments to reconcile differences, develop procedures, and maintain work flow. Require ability to meet schedules and provide effective consumer accounting service. Require ability to maintain effective business contacts with people and to reason and make sound judgements and decisions within approved procedures and precedents.