IT Support Analyst (Hybrid)

This on-site position is open to any qualified applicant in the United States.

This position is on-site in San Carlos, California. A qualified applicant must be local to this area or be open to relocation.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Practice - CIS - Cloud, Infrastructure, and Security Services

Cognizant CIS

About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to be responsible for the business in a secure environment.

*You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *

Job title: IT Support Analyst (Hybrid)

Responsibilities:

• Laptops, desktops, hardware, printers, scanners, and other computer peripherals.
• Zebra printers. Provide out-of-the-box calibration and fix daily issues.
• Audio/Video conference room equipment, telephone systems, meeting software, messaging, and teamwork tools. Provide Zoom Room support.
• The MS365 suite includes SharePoint, permissions, and access management.
• Network devices such as routers and switches, firewalls, racks, and cabling.
• Mobile device management and fix.
• IT as needed in Labs/Manufacturing areas.
• Manage the ticketing queue, including issues.
• Fix and manage mobile devices (Android/IOS).
• Produce and maintain documentation and asset management data for hardware and software.
• Conduct new hire orientation/basic IT training and ensure timely completion of offboarding.
• Effectively translate technical concepts into easy-to-understand language to assist customers.
• Provide IT support for Town Halls, critical meetings, audits, and All Hands events.
• Install and support common IT applications.
• Manage computer imaging and patching operations to be follows company policies.
• Produce reports and maintain documentation and asset management.
• Liaise with third-party vendors for purchases and timely delivery.
• Research new technical solutions for end-users.
• Provide guidance to management and mentor other team members.
• Provide status and completion information to the supervisor and track problem requests from the system and users via voicemail, email, chat, or in-person communications.
• Work with leadership to decide and purchase new models dependent on business needs.
• Work with vendors to transition and shift left actions to bring in process and operational efficiencies.
• New hire orientation activities and end-user training.
• Act as an IT administrator on various IT systems and help with [specific task] such as setting up systems, users, roles, access levels, user onboarding training, etc.
• Provide advanced technical support for application incidents reported through the help desk.
• Perform or participate in the analysis of systems/applications/databases and coordinate implementation and maintenance plans, including solving issues.
• Support IT office systems for Tier 2 support for end-users and conferences/events.
• Perform miscellaneous duties as assigned.

Salary and Other Compensation:

The base annual salary for this position is between $37,800 to $74,500 depending on experience and other qualifications of the successful candidate.

Applications will be accepted until February17, 2025

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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