Recruiting Services Manager

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.

The Recruiting Services Manager (RSM) is the primary contact and manager for employers utilizing Appalachian State's recruiting services, which include On-Campus Recruiting, Information Sessions, Job and Internship Postings, Career Fairs, and other employer engagement opportunities. The RSM establishes and maintains relationships with employers to provide quality on-campus recruiting opportunities for students and cultivate both student/alumni and employer relationships through career development events.

Responsibilities include managing all on-campus recruiting, overseeing the web-based recruiting system, coordinating employer visits and events, and collaborating with Career Counselors to identify and plan employer engagement activities. The RSM reviews, approves, and posts job and internship listings, ensures smooth interview scheduling for students and employers, and troubleshoots issues with the online career management system, Handshake. Additionally, the RSM supervises student workers assigned to Employer Relations and is responsible for coordinating campus-wide career events, such as career fairs and information sessions, including the development and administration of event evaluations.

The RSM also manages the marketing and design program for Employer Relations, which includes creating and managing digital and print signage to ensure consistent branding and effective communication. Proficiency in graphic design, social media management, and the ability to develop strategic marketing campaigns is essential. The role requires strong skills in content creation, audience engagement, scheduling, and tracking analytics across platforms. Familiarity with marketing software and design tools such as Adobe Creative Suite, Canva, and social media scheduling platforms is highly beneficial.

The Recruiting Services Manager coordinates technical processing functions within Recruitment Program and Registration Management, often serving as the process and procedural expert. This role oversees the day-to-day operations of recruiting services, ensuring seamless program execution by planning and organizing activities, interpreting policies and procedures, and providing high-quality customer service to students, employers, and other stakeholders.

The position requires extensive knowledge of recruitment processes, career services operations, and related information technology systems. Serving as the primary point of contact for the program, the Recruiting Services Manager is responsible for problem-solving procedural issues, managing business accounts and records, and facilitating employer engagement efforts. Additionally, this role may involve supervising student employees, assisting with career fairs and recruiting events, and coordinating transactional services to support the overall success of the program.

Knowledge, Skills, & Abilities Required for this Position:

Monday-Friday; 8:00 am-5:00 pm
Evenings, early mornings, and weekends in preparation for campus-wide career events (approximately 8-10 instances a year).

Ability to move and transport light loads of career event material.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Program/Project Administration: Ability to administer and manage a component of a broad program or project. Ability to maintain program/project databases, schedules and reports. Ability to ensure accuracy of data. Ability to perform related administrative duties including coordination with other work units. Ability to research funding opportunities. Ability to assist in grant writing and contract proposal development.

Professional Knowledge: Knowledge of program policies and procedures and technology related to assigned program area(s). Ability to apply and interpret them for clients while providing services. Knowledge of program/service guidelines demonstrated by the ability to identify, evaluate, and resolve recurring work issues. Knowledge of State and federal laws and/or regulations in assigned program area(s). Ability to determine the correct or most appropriate course(s) of action.

Communication & Marketing: Ability to establish and maintain productive and collaborative professional work relationships with clients and respond to questions within policy and procedure guidelines in assigned area(s). Ability to use concepts and language that are easy for others to understand. Ability to use active listening to assure mutual understanding through shared information and viewpoints.

Please attach additional requested documents: Cover Letter and Resume.

Please provide a list of 3 current and relevant references on application or attach a List of References with Contact Information: Include name, title/relationship to you, phone numbers and email addresses.