Sales Operations Analyst

At Forrester, we're trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That's why we're always looking to empower talented individuals to perform at their best every single day. We're proud of our community of smart people and vibrant voices who come together to do what's right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.

About This Role:
A leading global research and advisory firm, Forrester serves professionals in 13 key roles across three distinct client segments. Our clients face progressively complex business and technology decisions every day. To help them understand, strategize, and act upon opportunities brought by change, Forrester provides proprietary research, consumer and business data, custom consulting, events and online communities, and peer-to-peer executive programs. We guide leaders in the business technology, marketing and strategy, and technology industry through independent fact-based insight, ensuring their business success today and tomorrow.

This collaborative role sits at the intersection of people, process, and applications. Join the global sales operations team at Forrester and work closely with global sales leaders to drive key insights about their businesses to improve overall sales performance and productivity. The Sales Operations Analyst will be responsible for reporting on sales and business metrics, and analyzing those metrics to provide actionable recommendations to sales leaders about their regions and teams.

Job Description:

• Create and distribute monthly and quarterly reports on key metrics, including bookings performance, retention rates, discounting, and engagement.
• Improve reporting efficiency and accuracy through automation and optimization of reporting processes and data sources.
• Pull data from multiple data sources, including Salesforce.com, our data warehouse, and Excel spreadsheets to aggregate into reports and business insights.
• Analyze reports and data to help sales leaders understand the drivers of their business.
• Provide analytical support for sales leaders on an ad hoc basis.
• Enable the deployment of territories and quotas tailored to the regions.
• Collaborate with peers in finance, operations, and other parts of the business to streamline analytical functions and outputs.
• Manage special projects, as needed, by the business to help drive sales performance.

Job Requirements:

• Bachelor's degree.
• Two to five years of experience in an analytical role, preferably in financial, business, or sales analysis.
• Fluency with Salesforce.com.
• Experience working in Anaplan (preferred).
• Strong client service orientation, including the ability to identify and deliver analyses to support the needs of our internal clients.
• The ability to organize large amounts of data and communicate actionable insights to all levels in the business.
• Advanced Excel skills, including integration of data from multiple sources and analysis of large datasets.
• Experience building dashboards in Tableau (preferred).
• Highly detail-oriented and analytical.
• Strong communication skills.

Here's What You'll Get:

• Exposure to industry experts and to top business leaders within Fortune 1000 companies.
• Access to research that influences global leaders every day.
• World-class learning and development opportunities.
• Global reach: Forrester has research centers and sales offices in more than 25 cities internationally, spanning six continents.
• Colleagues who are intellectually curious, hard-working, and collaborative.
  

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FLSA Status:

Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester's recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com.

Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.

Benefits at a Glance

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