Customer Specialist Albertsons

Who We Are

At Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.

Position Purpose:

This position is a key contributor to the overall growth, development, and partnership with the Albertsons team. This role will provide support across the seasonal and non-seasonal businesses. Responsibility examples include (but not limited to): Demandtec / NOPA System, Periscope, Albertsons Partner Portal, One World Sync, Albertsons vendor forms and 3rd party vendor forms. This individual is highly motivated, communicates exceptionally well, builds relationships with key internal / external partners, and has a robust existing knowledge of Albertsons internal back-office functions. This is a critical role for the Lindt Albertsons Team and will have Lindt internal as well as Albertsons external responsibilities.

Essential Job Functions & Responsibilities:

Business Support:
* Ownership of yearly promotional calendar inputs, tracking, and reconciliation.
* Responsible for managing Albertsons promotional and contract submission platform (Demandtec, Periscope, Partner Portal).
* Manages all-in-one submissions and display sell sheets for all seasons.
* Albertsons submissions and maintenance of Lindt new items and product conversions.
* Lindt Albertsons Team liaison to internal Lindt headquarters One World Sync Team.
* Ownership of the price changes through Albertsons Partner Portal.
* Liaison between Albertsons procurement team and Lindt customer service team to ensure all purchase orders are accurate and adjusted to deliver on time.
* Provide administrative support, including but not limited to resolving deduction questions, pricing discrepancies, and miscellaneous issues.
* Work directly with RGM Analyst and Key Account Specialists regarding seasonal and non-seasonal presentation needs.

Qualifications & Requirements:

Experience:
* 2-3 years Albertsons back-office experience
* 1-3 years analytical sales experience
* 1-3 years experience with syndicated data (Nielsen/IRI)

Skills & Knowledge:
* Robust technical background involving Albertsons back-office systems.
* Proficient computer skills with strong knowledge of Excel and PowerPoint, including the ability to create and use graphs, formulas, and pivot tables.
* Self-reliant with the ability to manage and prioritize multiple tasks simultaneously.
* Must be team oriented with the ability to work on high collaboration and performance teams.
* Excellent written and oral communication.
* Strong customer service skills.
* Minimal Travel Required.

Education:
* Bachelor's or Associate Degree preferred

Other Requirements:
* Position is based in Boise, ID preferably
* Travel to Lindt Corporate office in Stratham, NH, and team conferences and meetings as needed