Community Services Coordinator - South Central Texas

Who We Are

The USTA Texas ("Organization") office is located in Austin, TX and is a not-for-profit volunteer organization devoted to promoting and developing the growth of tennis in Texas. Since 1895, USTA Texas has been a section of the United States Tennis Association, the governing body of tennis in America. USTA Texas is the third largest of the sections and features a number of tennis programs for juniors, adults and seniors at the beginning, recreational, and competitive levels.

As an employer, the USTA Texas offers a vibrant work environment and an inclusive workplace culture that promotes a healthy work-life balance. The benefits package includes full health, dental, life and disability insurance as well as voluntary benefits, a minimum of 10 official holidays, a comp time program, immediate leave accrual, and 401K contributions.

USTA Texas is committed to developing an inclusive work environment made up of individuals of diverse backgrounds and cultures. USTA Texas is an equal opportunity employer and welcomes applicants without regard to age, race, color, sex (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military status, genetic information, sexual orientation, or gender identity and/or expression. The organization is especially interested in applications from qualified candidates who would contribute to the diversity of all programs.
USTA Texas Home Page: http://www.usta.com/texas

The Role

The primary focus of a Community Services Coordinator (CSC) is to uphold the mission of the USTA in growing tennis to inspire healthier people and communities within a designated territory. CSCs will provide consultation, business development strategies, and customized service to assist local tennis providers and organizers in achieving success. Additionally, CSCs will help identify non-tennis entities that might partner with USTA Texas to grow the sport in local and regional markets. CSCs are required to live within their designated territory. CSCs are also required to manage various Community Services programs. At this time, we are specifically seeking candidates with prior experience and knowledge in Tennis On Campus, Adult Rec & Social Play, and Safe Play. Although knowledge of these programs is not essential, it is a plus.

Primary Relationships
* Reports directly to the Community Services Manager and Director of Community Services
* Works with other Section and National staff members to grow USTA programs
* Works with volunteers within the various USTA Texas committees
* Works with Community Tennis Associations (CTAs), Directors of Tennis, Tennis Pros, Tennis Providers, High School and Middle School Coaches, PE Teachers, etc.

Principle Accountabilities
* Provide customer service to tennis providers and organizations with the intent to attract, engage, and retain participation and play frequency
* Establish, grow, and support "key" USTA and industry initiatives by gaining support, acceptance, and distribution through local providers
* Manage one or more Community Services programs by serving as Section Point of Contact to the associated National program (example: Tennis On Campus, School Tennis, Safe Play, National Junior Tennis and Learning, Adult Rec & Social Play, etc.)
* Assist facilities and organizations with relevant program information, marketing materials, grant information, and other resources as needed
* Create and manage opportunities for attending, coordinating and/or delivering workshops, events or meetings designed to strengthen the local delivery system and to attract, engage, and retain tennis participation
* Assist multicultural and diverse populations with actively promoting tennis opportunities * Initiate relationships with non-traditional tennis outlets
* Manage administrative reporting, data entry, phone calls, conference calls, webinars, and training as required
* Manage individual CSC budget and any assigned Community Services program budget
* Perform duties as assigned by Community Services Manager, Director of Community Services, and Executive Director
* Work in a positive and cooperative manner with all USTA Section Staff, USTA National Staff, and volunteers

Who You Are

Minimum Qualifications
* Bachelor's Degree from an accredited college or university, or equivalent work experience
* Relevant experience in customer care and/or territory management
* Computer literacy with preferred knowledge in Google Workspace, Microsoft Office, and data management softwarePreferred Qualifications
* Experience working with USTA, USTA Texas, and/or CTAs
* Background with operating and/or implementing USTA tennis programs, specifically Tennis On Campus, Adult Rec & Social Play, or Safe Play
* Experience working with non-profit, volunteer-based organizations * Experience engaging with diverse populations
* Experience organizing, managing and directing large participation events
* On-court tennis training experience
Knowledge, Skills and Abilities
* Ability to travel and work nights and weekends as needed (approx. 50% of the time)
* Exceptional communication skills. Bilingual/Spanish-speaking a plus
* "Team-first" mentality
* Ability to successfully work with volunteers and follow non-profit systems of operations
* Skilled in conflict resolution
* Ability to learn additional software as needed
Physical Requirements
* May require extended time outdoors with temperatures above 90 degrees and below 32 degrees
* May require lifting boxes/equipment
* May require setting up and breaking down materials/equipments for events

Salary
* Commensurate with education and experience

To apply, please send cover letter/letter of application, resume, salary requirements, and list of 3 references (including contact information) to the following email address:
Carrie Hale, Director of Community Services
Email: chale@texas.usta.com