Operations Analyst (Default Quality Control Team)

Location:

Job Brief:

As a member of the Default Quality Control team, the Process Quality Analyst (PQA) is responsible for reviewing and evaluating processes and transactions within Consumer Loan Core & Default Servicing to ensure compliance with KeyBank policies, Regulatory guidelines, and Governance, Risk, and Compliance (GRC) controls. As the first line of defense, the (PQA) will support the Line of Business (LOB) by identifying potential risks and discrepancies, helping to mitigate risks that could impact both the clients and the organization. The PQA will identify instances requiring remediations while working closely with the LOB manager to ensure correction of identified errors and teammate coaching opportunities. Utilizing essential analytical skills, the PQA will assess the adequacy of current procedures and consult with the LOB to make recommendations for improvement to enhance operational effectiveness.

Essential Job Functions
* Review populations of transactions and/or accounts, ensuring that each account or transaction adheres to the internal procedure that governs over the process.
* Provide suggestions to the line of business on ways to improve processes, or to remediate any identified findings.
* Work together with the line of business supported to refine out testing attributes and confirm that each test being performed is an accurate reflection of what is taking place within the line of business.
* Meet routinely with the supported line of business and share results, as well as collaborate to create and build new audits or quality control tests.
* Analyze quality trends to determine risks, future controls necessary, etc. and develop solutions for consideration in process enhancements.
* Operate as a line of defense for the team, and work to develop mitigation plans, as well as identify root causes of any identified issues.
* Utilize reporting and analytics to observe internal SLA'S, and procedural findings.
* Maintain knowledge of compliance, procedure updates within the supported line of business, as well as any policies that may be changing within the bank.
* Conducts training with the team as necessary.
* Review the work of other team members to provide preventative or detective testing and controls over work performed, identify root cause, and develop action plans to prevent future occurrences from taking place.

Required Qualifications
* 2-4 Year Degree or 2 or more years in the default and/or collections space or equivalent experience.
* Excellent Oral and Written Communication skills.
* Proven ability to interact with all levels of personnel, including but not limited to the Senior Leadership team.
* Detail oriented outlook coupled with ability to meet and exceed deadlines.
* Advanced Excel and PowerPoint expertise.
* Strong time management and organizational skills, along with superior skill in managing expectations and meeting end of month deliverables
* Ability to conduct data analysis and spreadsheet work
* Ability to pay close attention to detail and review work with a critical eye from a quality control perspective.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties. Selected candidate will work at least one day a week from the designated local KeyBank office location.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $50,000.00 to $62,000.00 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.