Security & Compliance Solutions Specialist

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT:

As a Security & Compliance Solutions/Customer Care Specialist you will be apart of the best in class customer care team. You'll be taking and making OpenText customer calls, working with different departments and functional areas, and all with the goal of creating a positive experience for customers. OpenText is the trusted leader in productivity, email security and compliance solutions for businesses of all sizes, OpenText continues to grow by helping guide our customers through challenging cyber risks to ultimately find even greater opportunities. While we're passionate about helping our customers succeed in the business world, we're also looking to expand our growing workforce in order to better help our customers scale.

WHAT THE ROLE OFFERS:

• Providing support to OpenText's internal sales teams and external customers.
• Multi-tasking with exceptional energy, focus, and patience. You'll find that this experience teaches the most fundamental tenet of business: How to treat customers well and keep them for the long term.
• Manage telephone, instant messaging and ticket queues so that client issues are resolved in a timely fashion.
• Develop a functional and technical understanding of OpenText products with a working knowledge of complementary products and services.

WHAT YOU NEED TO SUCCEED

• 2+ years Sales operations or end-user support experience
• Knowledge of Office 365
• Familiarity with security and compliance solutions
• Excellent verbal, written and interpersonal communications skills.
• Detailed in documenting information and practice good follow-through techniques
• College degree and/or technical certification, or equivalent

Work Hours:
7 a.m. and 7 p.m. Must be flexible to work various shifts as needed - including remote weekend/holiday on-call availability. This position includes periods of telephone-intensive work and may require sitting for long periods of time. During emergency situations, i.e. natural disasters this position will be expected to work remotely and perform all duties from remote location.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.