Information Technology Team Manager

Edgewater Federal Solutions is seeking an IT Team Manager to sipport the IT program at a major national laboratory. You will be responsible for overseeing the daily activities of the contractor staff within the department to include managing IT staff, managing performance improvement plans, and planning and enforcing IT policies for the contractor staff. Additionally, the IT Team Manager will implement strategic objectives in support of department business goals; essentially acting as the leader of the IT department, ensuring smooth functioning and delivery of IT operations and services provided across the department. The work in this area will be performed at classified and unclassified levels in Windows and Linux environments

Team Management:

Lead and manage the IT teams, including training, performance evaluation, and assigning tasks to ensure optimal productivity.

System Administration:

• Oversee the installation, maintenance, and upgrade of hardware and software systems, including servers, desktops, networks, and applications.

Project Management:

• Lead IT projects from initiation to completion, including planning, execution, and monitoring progress against timelines and budgets.

Compliance:

• Ensure accurate ticketing documentation and compliance with department policies.

User Support:

• Provide technical support to contracting staff, addressing questions and resolving issues related to computer systems and applications.

Additional responsibility will be added or assigned as needed.

• Bachelor's degree in Information Technology, Computer Science, and Network Administration or related field preferred and 4 + years of related work experience required.
• In lieu of a degree, additional relevant experience may be applicable
• U.S. Citizenship is required per contract to obtain and maintain a U.S. Department of Energy Q clearance
• Minimum of 3 years' experience managing a team of IT service providers to deliver technology services and functions.
• Strong technical understanding of computer networks, operating systems, cloud technologies, and cybersecurity principles.
• Ability to motivate and manage several IT teams to include improving compliance to ticketing policies and successfully coaching staff to be successful. Responsible for managing the work intake and ticketing process.
• Excellent analytical and troubleshooting abilities to identify and resolve complex technical issues.
• Effective communication with both technical and non-technical staff to explain complex concepts and gather requirements.
• Project Management Skills that demonstrate a proven ability to plan, execute, and monitor IT projects within budget and deadlines.
• Demonstrated competency in developing staff and leadership skills
• Ability to concurrently manage multiple activities and tasks.
• Facilitation and change management skills.
• Ability to communicate in English; both verbally and in writing
• Excellent customer service skills

Desired:

• Previous experience monitoring ticketing systems for quality and metrics - strong preference will be given to those who have worked with Jira and ServiceNow.
• Current Project Management Professional (PMP) certification
• Experience working in an agile environment.
• Active DOE Q clearance or DOD Top Secret

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2024.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.