Internship - Unified Communications

PACCAR is a Global Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and OAF trucks. PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium- and heavy duty trucks under the Kenworth, Peterbilt and OAF nameplates. PACCAR designs and manufactures advanced diesel engines and provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services - you can develop the career you desire with PACCAR. Get started!

This position works within the Unified Communications (UC) team to deliver project outcomes, fulfill standard requests for service, and isolate and resolve faults in the PACCAR communications infrastructure. This position contributes to the deployment and support of communications services used by PACCAR employees, dealers, customers, and shareholders.

• Provide 1st and 2nd level support on PACCAR's UC services. Fulfill service requests and resolve incidents.
• Use knowledge base and collaboration opportunities to troubleshoot UC related problems.
• Assist with the installation and integration of Microsoft Teams room technologies in deployments.
• Diagnose and resolve layer 1 issues including low voltage wiring supporting network and UC installations.
• Contribute to cross-functional teams globally.
• No line voltage requirements.

• 1+ years of experience working on the Microsoft 365 service portfolio including:
  • Microsoft Exchange Online (EXO)
  • Microsoft Teams (MSTO)
  • Microsoft OneDrive Online (ODO)
  • Microsoft SharePoint Online (SPO)
• Experience with Exchange operations including mailbox restores and quarantine operations.
• Experience diagnosing Microsoft Teams operations including help with managing Teams.
• Interest in Unified Communications deployment and maintenance.
• Experience provisioning and deprovisioning hardware and software including updating record keeping systems.
• Written and verbal communication skills including the ability to complete operations and network documentation.

• Experience with Cisco phone systems including Cisco Unified Communications Manager (CUCM).
• Experience with Service Now IT Service Management (ITSM) platform.
• Experience working in Azure, Google, or Amazon cloud platforms.
• Experience with Salesforce integrations.

• Progress toward M365 certifications desired.
• Enrollment in in Computer Science or related bachelor's degree program.

As a U.S. PACCAR intern, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Sick Leave
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• Global Fortune 500 company with a wide array of growth, training, and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their field

PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

PACCAR increases awareness through the efforts of global company-wide Diversity Councils and various employee resource groups that support initiatives & activities including multi-cultural events, outreach, mentorship programs, and more. PACCAR has been awarded the Top Company for Women to Work for in Transportation since 2018 by the Women In Trucking Association and Newsweek 2023 America's Greatest Workplaces for Women.

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience.

The salaries for intern positions are as follows:

Undergraduate Enrollment - $25 / hour

Graduate Enrollment - $30 / hour