Customer Service Specialist

Customer Service Specialist

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer:

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Key Responsibilities

Responsibilities (not all-inclusive) all of the duties listed below are essential job functions. All job requirements listed indicate the minimum level knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor subject to reasonable accommodations.

* Coordinating the dispatching of shipments and related transportation for the Miami office.

* Identify and evaluate special needs for each shipment.

* Scheduling and dispatching drivers between appropriate locations according to predetermined schedules, at customer requests or for immediate needs.

* Relaying information to other SENATOR staff, customers or vendors to ensure the proper handling and movement of cargo.

* Communicate daily updates, changes in schedule, or problems to the appropriate parties throughout the life cycle of the load.

* Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.

* Ensures customer expectations are met or exceeded by completing accurate and timely scheduling/dispatching of trucks.

We are looking for

*High School Diploma/GED; College degree preferred

*Basic proficient with Microsoft products (Excel, Word and Outlook) and web based software.

*Self-started attitude

*Strong written and verbal communication skills

*Analytical and organized, ability to focus on details and compare data

*Ability to work independently

*Ability to perform well with time-sensitive tasks

Job Type:

Full Time

Salary:

$46,000 to $51,000

Benefits:

Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.

The above stated pay range is the anticipated starting salary range for this position. The Company may adjust this range in light of prevailing market conditions and other factors such as location.The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.