Sr. Manager, Selling Journey

About:

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview:

The Senior Manager of Selling Journey is responsible for leading and optimizing the end-to-end selling experience, ensuring that all touchpoints in the selling journey are aligned with our customer-first, always operating principle. The role will focus on a comprehensive and connected approach to selling at Bloomingdale's, from engaging customers to client development.

Essential Functions:

• Selling Effectiveness: Partners with cross-functional partners to lead selling effectiveness efforts for functional service & selling priorities.
• Loyalty Program: Integrates our Loyallist program/Bloomingdale's Credit Card within our selling journeys; Partners with Loyalty Marketing team to support customer acquisition & retention.
• Client Development: Provides the necessary strategy & tactics to grow customer share of wallet, repeat visits, & spend per customer; establish nuances of client development in different product categories and roles.
• Client Outreach: Develops and executes a comprehensive roadmap for proactive client outreach, leveraging selling tools to ensure consistent, impactful, & personal communication with our clients.
• Business Stakeholder: Represents the business interest for all existing and future selling tools; Maintains partnership with Macy's Tech on development/deployment of client development selling tools.
• Team Collaboration: Works in collaboration with Customer Experience & Strategy partners to ensure selling journeys are supported and connected to other initiatives; Works in collaboration with cross functional partners to deliver a holistic approach to maximize impact (staffing, technology, human resources, education, store leadership, etc)
• Performance Optimization: Establishes key performance indicators (KPIs) and metrics to measure the success of selling journey initiatives. Analyzes data, seeks & responds to feedback to optimize strategies for maximum impact.

Qualifications and Competencies:

• We encourage candidates with either a bachelor's degree or equivalent work experience in a related field to apply
• 3 -5 years related experience

Physical Requirements:

• Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Frequently lift/move up to 25lbs

This job description is not all-inclusive, and Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment. Candidates for positions in San Francisco ONLY can review their rights and the Company's obligations under SFPC Art. 49 here. Candidates for positions in Los Angeles ONLY can review their rights and the Company's obligations under LA MC Ch. XVIII Art. 9 here. Candidates for positions in Philadelphia ONLY can review their rights and the Company's obligations under PC Ch. 9-3500 here.