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Description *This position requires heavy lifting. 3pm-11pm shift* What You'll Do Maintain cleanliness and appearance of the hotel, all the while providing amazing service to our guests along the way. Act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include:
- Ensure that the lobby, hallways, public areas, including the sidewalk, brass awning poles, signage, entrance, and alley are kept clean.
- Clean and set-up meeting room functions according to the function sheets.
- Deep cleaning of areas including the shampooing of rooms and public spaces as assigned.
- Set up and maintain complimentary hotel lobby functions including the morning coffee service and nightly concierge events.
- Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk.
- Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift.
- Check and replenish your supplies and cleaning tools.
- Quickly respond to guest requests in a friendly manner.
- Return lost items with proper documentation to the Housekeeping Department.
- We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post at times, as we all do.
What You Bring
- High School Diploma is preferred.
- 1 year of experience in customer service or similar position.
- Previous housekeeping experience is a plus.
- Passion for customer service and good verbal communication skills, basic writing skills.
- Flexible schedule, able to work evenings, weekends, and holidays when needed.
Be Yourself. Lead Yourself. Make it Count.
We are People Pleasing People.
Marcus Hotels & Resorts is an Equal Opportunity Employer. #KMPH
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Kimpton Hotel Monaco Pittsburgh
Feb 15, 2025