Management Analyst III

Provides leadership and direction for quality assurance and training activities for the public assistance program area of the Public Assistance & Employment Services (PAES) division. The public assistance program area has over 500 staff located in four regional offices across the county. In collaboration with the PAES senior managers and their staff, develops and implements a comprehensive quality assurance, training and staff development plan for the division with clearly defined objectives and strategies that support the division's mission and vision. Assesses and defines competencies required for new and experienced staff. Proactively identifies knowledge gaps and opportunities for improvements. Promotes continuous quality improvement to enhance employee engagement, and to build the division's internal capacity to improve organizational effectiveness. Manages multiple projects and facilitates implementation of appropriate organizational change initiatives. Manages the work of the public assistance Quality Assurance and Training Team. Manages the design, marketing, delivery, and evaluation of in-house and contracted training. Supervises in-house staff that create, develop and deliver original professional development training and other development programs for PAES staff. Develops, delivers, oversees, and/or procures training and staff development activities to enhance the competencies of staff and prepare them to address future organizational initiatives. Prepares a variety of narrative and statistical reports to document findings, progress, outcomes and recommendations that fit within the division's/department's culture, strategic direction, and resources. Participates as an integral member of the PAES Management Team, the agency-wide DFS Professional Development Team, and other work teams. Acts as the liaison for the PAES division in agency and county-wide training, staff and organizational development initiatives.

Note: The assigned functional areas of the position are human resources, budgeting and financial management, contract administration and business management, business administration, public administration, mathematics, and/or statistics.

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position description.)
Independently designs, develops, and coordinates ongoing department programs and special projects;
Performs a wide range of professional-level management work for more than one broad administrative function including complex analysis and diverse project management in a lead capacity;
Coordinates and manages the work of administrative, para-professional, and/or professional-level staff in the day-to-day activities of selected projects. Plans, organizes, and coordinates changes to the policies, procedures, or processes related to multiple administrative functions (financial, procurement, budget, human resources, contract or grants administration, information technology systems, etc.);
Plans and conducts or oversees studies or research activities to ensure program quality, determine unmet needs or ensure efficacy of existing programs;
Provides guidance, recommendations, and advice to departmental managers;
Serves on committees, task forces, and management teams to evaluate the effectiveness and efficiency of existing management/administrative systems;
Writes, edits, and finalizes reports and presentations and presents findings and recommendations to department senior managers.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an-all inclusive list).
Considerable knowledge of mission, goals, and objectives of the organizational unit, program, or activities to which incumbent is assigned;
Considerable knowledge of the principles, practices, and techniques relating to the functional area of business operation (e.g. personnel, budgeting and financial management, contract administration and management);
Knowledge of the principles, practices and techniques governing management, organization, operations and programmatic services;
Ability to identify possible solutions for solving business problems;
Ability to evaluate proposals and solutions in terms of benefits, costs, and overall impact on the project, program, or organization;
Ability to make oral presentations to department management, other departments, or the public;
Ability to write detailed, accurate reports, grants, or solicitations for pertinent areas of administration;
Ability to use word processing and presentation software to prepare documents, and to use spreadsheet and statistical analysis software packages to store, manipulate, analyze and present data;
Ability to supervise and train staff;
Ability to lead assigned employees, including delegating and reviewing work assignments, providing coaching and guidance, monitoring and evaluating performance, and supporting training and development planning.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Graduation from an accredited four-year college or university with a bachelor's degree in field related to the assigned functional area; Plus four years of professional work experience with in the functional area.

CERTIFICATES AND LICENSES REQUIRED:
None.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check and a Child Protective Services Registry check to the satisfaction of the employer.

This position is emergency/essential services personnel. (Required to report for duty during inclement weather and/or other emergencies.)

PREFERRED QUALIFICATIONS:

• Master's degree in public administration, Organizational Development, Business Management, or other related fields.
• Knowledge of federal, state and local laws governing public assistance and welfare reform and the ability to apply them correctly.
• Extensive knowledge and experience with methods and techniques of training and adult learning.
• Experience assessing staff competencies and developing capacity for organizational change.
• Broad-based knowledge of public sector management practices with extensive knowledge of human services processes.
• Experience performing program evaluation; performance and outcome measurement; project management; developing presentations, report writing and production, and oral presentations.
• Experience with automated technology and its applications to include databases, spreadsheets, word processing, and using the Internet as a research and benchmarking tool.
• Knowledge of and the ability to apply the principles, practices, tools and techniques of team-based management.