Case Manager/Community Support Specialist - Dewitt County

Excitement abounds at Heritage Behavioral Health Center!

We are a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois who is dedicated to improving mental health and substance use care to individuals in a multi-county area. We recognize that all individuals at our organization have an impact on patient care - regardless of the position they hold.

Why join us?

• We offer a collaborative work environment, opportunities for professional growth, and a comprehensive benefits package.
• We are expanding our primary care, mental health and substance use services to individuals in Central Illinois and beyond and are looking for dedicated staff to meet the needs of our clientele.
• A new salary structure is now in place! Our salaries have been updated and are competitive at both the state and national levels with wonderful benefits.
• Full-time employees receive 56 paid days off during their 1^st year of employment (this includes every other Friday off PAID for your wellness needs). This increases to 61 days the 2^nd year and continues to increase with tenure.
• We have expanded our employee insurance benefit offerings and made them more affordable.

At Heritage, we believe in taking care of our staff's needs so that they can concentrate on taking care of the needs of the individuals we serve. Our staff are our greatest asset, and we treat them as such!

We are pleased to present the following position for your consideration:

Overview: Community Support Specialist - DeWitt

This position will join the Heritage's Community Services Team in our Clinton, Illinois office, to provide support, engagement, and linkage to various resources, to adults receiving treatment in our mental health programs. Services will be provided in array of settings including individual's home, community-settings, community agencies, healthcare providers, and Heritage. This position is full-time and works collaboratively with clients, community providers/organizations, and Heritage staff.

Core Responsibilities Include:

1. Provide case management and community support services and manage a caseload
2. Telephone and face-to-face engagement of clients who have been referred to community-based mental health treatment
3. Assist with developing and practicing coping skills to manage mental health, substance use, and/or health-related symptoms
4. Assist clients with learning and practicing skills to live independently including day-to-day activities such as preparing meals, housekeeping, time management, and budgeting to ensure basic needs are met
5. Provide medication monitoring and medication training to assist clients with learning how to self-administer medications, how to identify symptoms and side effects, and how to communicate concerns to providers
6. Coordination and active participation in the referral and linkage to all healthcare including primary care, specialty care, testing and treatment for high-risk conditions, mental health, dental, and vision
7. Assistance with obtaining eligible benefits including Medicaid, Social Security, Link Cards and other entitlements
8. Assistance with navigating how to support and assist clients with housing stability, employment, and education
9. Assistance with developing positive supportive activities (re-establishing relationships with friends and family members, support groups, wellness activities, or identifying/participating in positive social activities that support recovery)
10. Assistance in engaging and linking individuals to accessing eligible transportation options
11. Participate in a team-based approach to providing treatment including collaboration with clinicians, nursing, healthcare providers, probation, DCFS, and other partners invested in the individual's recovery.
12. Attend clinical staffing(s) to collaborate with providers to coordinate treatment including case managers, counselors, nursing, and clinical leaders.

Knowledge, Skills and Abilities:

1. Ability to be a role model, confidante, care giver, teacher, and support
2. Time management skills
3. Reliability and dependability
4. Ability to work with individuals with a mental health and/or substance use diagnosis
5. Knowledge of community resources and/or ability to research/find
6. Knowledge of case management techniques
7. Knowledge of community resources including psychiatric, substance use, medical, and/or other community services
8. Effective oral and written communication skills
9. Ability to work as a team player
10. Strong customer service skills
11. Ability to navigate electronic health record
12. Proficient in Microsoft Word and Excel

Education and Experience:

1. Experience working with individuals in behavioral health settings by providing an individualized approach to support an individual's wellness and recovery.
2. Ability to meet people where they are at in their recovery, non-judgmental, and ability to build rapport quickly.
3. This position requires designation as a Mental Health Professional defined as:

• 5 years supervised experience in behavioral health
• Certified Recovery Support Specialist (CRSS), or
• Bachelor's Degree in psychology, social work, or human services.

1. Valid driver's license, reliable means of transportation, and proof of current automobile insurance is required.

Salary Range: $47,840 - $56,190 per year ($23 - $27 per hour) - dependent on education and experience

Heritage also offers the following with this position:

1. Generous vacation, sick and personal leave
2. WELLNESS days - 26 days per year (every other Friday off paid)
3. Paid holidays - 9 in 2025
4. Health Club/Fitness Reimbursement
5. Employee Assistance Program
6. Continuing education opportunities
7. Tuition assistance program
8. Agency provided life insurance and short-term disability policies
9. Retirement plans (401k and Roth)
10. Optional insurance benefits, including health, dental, vision, flex spending accounts (healthcare, dependent care), and additional life insurance. (The health insurance benefit includes substantial agency contribution towards the cost.)
11. We are a National Health Service Corp site which gives staff access to the National Health Service Corp federal student loan forgiveness program (LCPC, LCSW, MD, APN, RN, CADC, LSW, and LPC individuals). For more information, visit www.hrsa.gov.