Order Management Specialist

The role of the Order Management Specialist is to provide a dedicated resource for prioritized customers. They will serve as a direct contact for the field team members regarding their customer open orders. The Order Management Specialist will work all open orders for prioritized customers to remove any barriers for fulfillment and communicate any delays directly to the customer. They will identify areas for process improvement and help development solutions to recurring order issues.

At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.
Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.

• Increase customer engagement and delivery satisfaction by providing transparency to outbound shipments and proactively communicate delivery delays
• Resolve potential fulfillment issues by presenting delivery solutions based on available stock levels, consolidating
  order shipments, and expediting shipments where necessary
• Monitor open orders daily and take corrective actions to resolve order issues in a timely manner for high potential and target accounts
• Effectively use database analysis to record actions taken and characteristics of orders identified as failures
• Develop trust with the field to increase field team member productivity and reduce incoming inquiries
• Create stock movements (STOs, POs) to fulfill prioritized customer orders
• Provide product information and guidance to customer where needed in order process (replacement items, additional product for order, etc.)

Two percent of Hilti's annual net income is invested in projects of the Hilti Foundation.

In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.

• Minimum 1 year in either Customer Service or Logistics Role
• High School Diploma/GED required; Bachelor's Degree preferred
• Demonstrated working knowledge of SAP and order entry tools
• Strong interpersonal and written communication skills
• Strong knowledge of computer information systems including Hilti Online, SAP, Microsoft Office Suite
• Ability to adapt to varied business needs and handle multiple projects is required without sacrificing the personalized service of our customer
• Clear understanding of HNA trade and engagement strategy, including the development of strategic customers
• Strong teamwork skills, while exceeding individual PMP targets

Let's face it, we know there are lots of other companies out there. We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. This role gives you the opportunity to help shape the future of construction.

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.