INTELLECTUAL AND DEVELOPMENTAL DISABILITIES PROGRAM SPECIALIST 2* - 02182025- 65633

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF DISABILITY AND AGING (DDA), WEST TENNESSEE REGIONAL OFFICE, SHELBY COUNTY

This position may be eligible for a remote/hybrid work schedule.

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree in special education, education, rehabilitation or therapeutic health, nursing, sociology, social work, or any behavioral science field and experience equivalent to one year of working with persons with disabilities and/or mental health work.

Substitution of Education for Experience: Additional graduate coursework in special education, rehabilitation or therapeutic health, nursing, sociology, social work, or any behavioral science field may be substituted for the required experience on a year-for-year basis.

Substitution of Experience for Education: Qualifying professional developmental disabilities or mental health work may substitute for the required education on a year-for-year basis to a maximum of four years.

OR

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and experience equivalent to two years of working with persons with disabilities and/or mental health work.

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and completion of an internship with the Department of Disability and Aging.

Necessary Special Qualifications: A valid driver's license may be required for some positions.

Examination Method: Education and Experience,100%, for Preferred Service positions.

Overview

Summary: Under general supervision is responsible for professional intellectual and developmental disabilities staff advisory and coordinative work of average difficulty; and performs related work as required.

Distinguishing Features: This is the working level class in the IDD Program Specialist sub-series. An employee in this class may be assigned to the central or a regional office or to an intellectual and developmental disabilities facility where the individual provides technical assistance to program providers, monitors program compliance, gathers and disseminates information, and/or performs other functions relating to intellectual and developmental disabilities program administration. This class is flexibly staffed with and differs from IDD Program Specialist 1 in that an incumbent of the latter performs at the entry level. This class differs from IDD Program Specialist 3 in that an incumbent of the latter supervises professional staff and/or performs intellectual and developmental disabilities program work of considerable scope and complexity.

Responsibilities

Getting Information:

1. Gathers information from persons served, agencies, families, documentation, clinicians, and staff to develop/review a plan for services needed.
2. Interviews persons served, families, clinicians, agencies, and staff for reporting and reviewing services and supports to determine cause and effect.
3. Gathers information from persons served, agencies, families, documentation, clinicians, and staff to provide technical assistance to contracted agencies.
4. Interviews persons served, families, clinicians, agencies, and staff for possible initiation/changes to Services needed and received.

Monitor Processes, Materials, or Surroundings:

1. Monitors services as it relates to ICFID, quality assurance standards and state/federal/provider policies.
2. Reviews documentation from billed services to determine agency compliance for reimbursement.
3. Monitors data, documentation, and implementation of the Individual Support Plan (ISP) for persons served.

Judging the Qualities of Things, Services, or People:

1. Reviews ISP's, person centered programs, and assessments to determine trends, strengths and weaknesses of services and supports provided.

Processing Information:

1. Verifies services and supports relative to compliance standards.
2. Compiles reports for senior management and shares recommendations with relative staff.

Evaluating Information to Determine Compliance with Standards:

1. Reviews ISP's and supporting documentation to determine compliance with departmental/ICFID regulations.
2. Reviews ISP's and supporting documentation to determine if requested services meet waiver definitions and protocols.

Updating and Using Relevant Knowledge:

1. Keeps up-to-date on all relevant state databases and shares knowledge with others.

Organizing, Planning and Prioritizing Work:

1. Prioritizes requests for court ordered information and submits by due date.
2. Prioritizes approved cost centers for data entry according to service start dates and mandatorycut-off dates.
3. Prioritizes information gathering and facilitation of ISP meetings to meet designated time frames.
4. Schedules visits and contacts to meet designated time frames.
5. Prioritizes service requests for review to meet designated time frames.

Interacting with Computers:

1. Enters data and processes information into statewide databases.

Documenting/Recording Information:

1. Enters approved service requests into approved statewide databases.
2. Maintains or shares relevant information regarding people supported on a monthly basis into established databases.
3. Records findings from internal/external reviews on established tools.
4. Documents any and all contacts relative to service delivery.

Communicating with Supervisors, Peers or Subordinates:

1. Maintains open lines of communication with supervisors and co-workers by telephone, written form, email, or in person.

Communicating with Persons Outside Organization:

1. Maintains open lines of communication with people served, contracted providers, outside agencies, other state agencies, families, conservators, and natural supports by telephone, written form, email or in person.

Establishing and Maintaining Interpersonal Relationships:

1. Develops constructive and cooperative working relationships with others and remains customer focused at all times.

Resolving Conflicts and Negotiating with Others:

1. Resolves complaints, grievances, and conflicts or refers to appropriate supervisory staff or unit.

Coaching and Developing Others:

1. Coaches and mentors people supported, families, staff, clinicians, agencies, conservators, advocates, and natural supports to improve their knowledge and skills related to state/federal standards and departmental requirements.

Performing Administrative Activities:

1. Distributes service requests to provider agencies contracted with department.
2. Performs day-to-day administrative tasks such as maintaining comprehensive records and processing Paperwork.

Monitoring and Controlling Resources:

1. Manages and monitors services and supports to remain within required budgetary guidelines.

Competencies (KSA's)

Competencies:

1. Problem Solving
2. Technical Learning
3. Developing Direct Reports and Others
4. Time Management
5. Conflict Management
6. Sizing up People
7. Drive for Results
8. Written Communications
9. Ethics and Values
10. Approachability

Knowledge:

1. Knowledge of business principles involved in strategic planning, resource allocation, coaching,modeling, and coordination of people and resources.
2. Knowledge of administrative procedures such as word processing, managing files and records and other office procedures and terminology.
3. Knowledge of office equipment and computer software including applications and programming.
4. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
5. Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
6. Knowledge of the structure and content of language, including the meaning and spelling of words, rules of composition, and grammar.
7. General knowledge of laws, legal codes, court procedures, precedents, government regulations,executive orders, agency rules, and the democratic political process.
8. General knowledge of human behavior and performance; individual differences in ability,personality, and interests; learning and motivation; and the assessment and treatment of behavioral and affective disorders.
9. Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local,state, or national security operations for the protection of people, data, and property.
10. Knowledge of group behavior and dynamics, societal trends and influences, human migrations,ethnicity, cultures, and their history and origins.

Skills:

1. Understanding the implications of new information for both current and future problem-solving and decision-making.
2. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
3. Using basic mathematics to solve problems.
4. Monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
5. Understanding written sentences and paragraphs in work related documents.
6. Talking to others to convey information effectively.
7. Communicating effectively in writing as appropriate for the needs of the audience.
8. Adjusting actions in relation to others' actions.
9. Coaching and modeling for others how to do something.
10. Bringing others together and trying to reconcile differences.
11. Actively looking for ways to help people.
12. Being aware of others' reactions and understanding why they react as they do.
13. Conducting inspections of products, services, or processes to evaluate quality of performance or safety.
14. Considering the relative costs and benefits of potential actions to choose the most appropriate one.
15. Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
16. Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
17. Managing one's own time to meet required deadlines.

Abilities:

1. Ability to apply general rules to produce answers that make sense.
2. Ability to combine pieces of information to form conclusions.
3. Ability to arrange actions in a certain order according to a specific rule or set of rules.
4. Ability to remember information such as words, numbers, pictures, and procedures.
5. Ability to add, subtract, multiply, or divide quickly and correctly or use formulas to solve
6. problems as applicable.
7. Ability to listen to and understand information and ideas presented through spoken words and sentences.
8. Ability to communicate information and ideas in speaking so others will understand.
9. Ability to concentrate on a task over a period of time without being distracted.
10. Ability to quickly make sense of, combine, and organize information into meaningful patterns.
11. Ability to shift back and forth between two or more activities or sources of information.
12. Ability to read and understand information and ideas presented in writing.
13. Ability to communicate information and ideas in writing so others will understand.

Tools & Equipment

1. Personal Computer
2. Telephone
3. Fax Machine
4. Printer
5. Calculator
6. Copy Machine