Translation Engineer

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed byApollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.

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Brightspeed is searching for a Translations Engineer. As a Translations Engineer you will be the telecom professional responsible for the design, implementation, testing, maintenance, and troubleshooting of complex translations content contained in the database structures of each voice switching office throughout the Brightspeed voice network. Your work ensures successful trunk provisioning, call routing and call charging of all voice traffic throughout the Brightspeed portion of the Public Switched Telephone Network.

As a Translations Engineer your duties will include but are not limited to:

• Reviewing, prioritizing, and implementing all pending trunk provisioning, routing, and project related work for those switches assigned to you.
• Scheduling your activities to meet the customer's need and to minimize any adverse impact to customer service.
• Exercising your best professional judgement in implementing all translations changes to minimize the risk of service degradations and outages attributable to your activities.
• Providing translations support for all projects assigned to you. This includes designing translations solutions for major network events and new product offerings.
• Rendering translations technical assistance to other Brightspeed work groups as requests are received therefrom.
• Analyzing and optimizing the translations in all your assigned switches.
• Maintaining awareness of and compliance with all regulatory requirements regarding telephone services provided to Brightspeed customers in switches under your purview.
• Providing training to Brightspeed employees in a wide variety of translations topics, i.e., routing, screening, signaling, troubleshooting, and billing.

WHAT IT TAKES TO CATCH OUR EYE:

• Possess a bachelor's degree in computer science or equivalent 4 years telecommunications work or military experience.
• Are adept at using Microsoft Office applications particularly Word, Excel, and PowerPoint.
• Are comfortable utilizing telnet clients such as PuTTY and SecureCRT.
• Experience with VoIP switching systems translations.
• A proficiency interpreting Q764, 87Q931, SIP, and other networking protocol messages.
• Work experience as a Central Office Network Technician.
• Work experience as a Voice Network Operations Center Engineer or Technician.
• Experience in writing, running, and debugging VBS, Python, or PERL scripts.

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Diversity, equity and inclusionare at the center of our grounding belief inBeing Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed's Privacy Notice for California Residents
• Brightspeed's Privacy Notice