Position Information
| Posting date |
02/18/2025 |
| Closing date |
|
| Open Until Filled |
Yes |
| Position Number |
1129227 |
| Position Title |
Client AV Technologist l |
| Department this Position Reports to |
Tuck Information Technology |
| Hiring Range Minimum |
$24.74 |
| Hiring Range Maximum |
$30.92 |
| Union Type |
Not a Union Position |
| SEIU Level |
Not an SEIU Position |
| FLSA Status |
Non-Exempt |
| Employment Category |
Regular Full Time |
| Scheduled Months per Year |
12 |
| Scheduled Hours per Week |
40 |
| Schedule |
|
| Location of Position |
Hanover, NH
Tuck, 100 Tuck Hall, |
| Remote Work Eligibility? |
Onsite only |
| Is this a term position? |
No |
| If yes, length of term in months. |
N/A |
| Is this a grant funded position? |
No |
| Position Purpose |
The Client AV Technologist l is responsible for providing operational support and consulting for audio-visual technologies used by Tuck School students, faculty, and staff. This role emphasizes proactive service, continuous improvement, and effective collaboration to bridge the gap between AV technology and the Tuck community. By delivering reliable, high-quality AV experiences, the Client AV Technologist supports Tuck's academic and administrative environments, facilitating seamless learning, teaching, and operational activities. |
| Description |
|
| Required Qualifications - Education and Yrs Exp |
Associates plus 1-2 year(s) of experience or equivalent combination of education and experience |
| Required Qualifications - Skills, Knowledge and Abilities |
- Demonstrated commitment to continuous learning and professional development, with the ability to stay current on the latest AV technology, trends, and best practices. Must be adaptable, embrace change, and implement new solutions efficiently.
- Experience supporting AV systems, desktop and mobile operating systems, applications, and peripherals, including complex hybrid event setups utilizing video conferencing solutions, Mac OS and Windows OS environments, and a variety of collaboration tools.
- Strong understanding of client perspectives and a commitment to delivering exceptional, client-focused service.
- Effective verbal and written communication skills.
- Ability to thrive in a fast-paced, client service-oriented environment, handling multiple tasks and priorities.
- Demonstrated teamwork skills and ability to work collaboratively.
- Self-motivated and capable of working independently with limited supervision.
|
| Preferred Qualifications |
- Bachelor's degree and at least 2 years of relevant work experience, or an equivalent combination of education and experience.
- Experience working in an Academic environment.
- Experience using IT service management software.
- Relevant certifications such as CTS (Certified Technology Specialist), Creston, Extron, Dante Level 1 etc.
- Familiarity with video editing methodologies and tools such as Adobe products, Final Cut Pro, etc.
- Familiarity with endpoint management concepts and tools.
|
| Department Contact for Recruitment Inquiries |
Lorin Parker |
| Department Contact Phone Number |
603.646.2904 |
| Department Contact for Cover Letter and Title |
Lorin Parker, Executive Director, Talent Management |
| Department Contact's Phone Number |
603.646.2904 |
| Equal Opportunity Employer |
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged. |
| Background Check |
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. |
| Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? |
Not an essential function |
| Special Instructions to Applicants |
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.
https://policies.dartmouth.edu/policy/tobacco-free-policy
|
| Additional Instructions |
Please note that we have one opening for a Client AV Technologist and have posted this opening at both the Client AV Technologist I level (this position # 1129227) as well as the Client Technologist II level (position # 1129228). We will be hiring at the level that best matches the skill and experience level of the strongest candidate |
| Quick Link |
https://searchjobs.dartmouth.edu/postings/77668 |
Key Accountabilities
| Description |
AUDIO VISUAL AND TECHNOLOGY SUPPORT:
- Provide core support for AV systems, computers, devices, and software.
- Act as a Subject Matter Expert for one or more AV-related technologies, guiding best practices and innovation in this area.
- Enhance classroom and event technology experiences by fine-tuning audio, optimizing visual displays, and tailoring configurations to meet client needs.
- Responsible for performing basic video editing tasks, such as trimming footage, applying simple transitions, and ensuring audio clarity for project needs.
- Utilize AI, scripts, and automation to streamline AV tools and improve support delivery.
- Deliver outstanding client service through direct support interactions with Tuck community members.
- Document technical issues, solutions, and knowledge to contribute to Tuck IT's knowledge base.
|
| Percentage Of Time |
70% |
| Description |
PROJECT PARTICIPATION AND COLLABORATION:
- Participates in testing, development, communication, and implementation of AV team projects.
- Identifies areas for improvement in AV team processes and participates in process improvement initiatives.
- Collaborate with colleagues across the Tuck IT team to share knowledge, build relationships, and achieve shared objectives.
|
| Percentage Of Time |
15% |
| Description |
TRAINING AND DEVELOPMENT:
- Work closely with team members to identify and pursue training opportunities to deepen expertise in both established and emerging AV technologies.
- Engage in independent learning to maintain and expand subject matter expertise, contributing to the team's overall knowledge and capability.
|
| Percentage Of Time |
15% |
-
| -- |
Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others. |
| -- |
Performs other duties as assigned. |
|
Dartmouth College
remote work
Feb 19, 2025