Manager of Brokerage Operations

General Summary

The Domestic Trade Solutions Manager is responsible for the oversight of truck brokerage on a daily basis as well as domestic freight forwarding to ensure the freight is transported in the safest, most efficient and cost-effective way. This role focuses on reporting, monitoring, and improving the facilitation of the shipment of goods with carriers to provide cost effective and timely solutions for our customers.

• Manage the full cycle of freight brokerage operations, including negotiating rates with carriers and coordinating shipments with customers
• Develop and maintain relationships with carriers and customers to ensure high levels of service and customer satisfaction
• Support airfreight and LTL products
• Provide timely and accurate communication to customers and carriers regarding shipment status, delays, and issues
• Maintain accurate and up-to-date records of all transactions and activities
• Stay up to date with industry trends, regulations, and best practices
• Completes other tasks and duties as assigned

• 3 years' experience specifically with domestic truck brokerage.
• 2 years' experience specifically with LTL and airfreight forwarding experience.
• Demonstrated excellent leadership skills to encourage and guide co-workers relative to brokerage work.
• Strong negotiation and communication skills.
• Excellent skills for communicating and relating with both team members and customers.
• Proficient in Microsoft Office and transportation management software.
• Ability to multitask in an interrupt-driven environment.