Strategy & Business Operations Manager

Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Turkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, and Melbourne. This hybrid position requires two days per week in the office at the nearest hub. Learn more about us on our company page.

You're a highly organized, ambitious self-starter who loves driving high-impact projects. You're an active listener, an excellent communicator, and seasoned problem solver who thrives in a collaborative environment like ours. You want to put your skills toward purposeful work to make a global impact, enable cross-functional teams to thrive, and set our company up for long-term success. You're ready for a challenge and aren't afraid to tackle complex problems.

We're seeking a Strategy & Business Operations Manager to join Udemy's growing Strategy & Business Operations team. This is a fantastic opportunity for someone who wants to help shape the future of Udemy by partnering with leaders across the organization to conceptualize and drive projects that evolve our strategy and improve business operations. You will work directly with marketing, consumer growth, and cross-functional teams to accelerate our business and tackle mission-critical initiatives to enable us to achieve our long-term goals. This role will report to the Director, Strategy & Business Operations.

• 
  

  Develop a deep understanding of Udemy's business and competitive landscape

  
  
• 
  

  Identify, evaluate, and drive strategic initiatives that align with our goals and strategy, with an eye toward long-term value creation

  
  
• 
  

  Dive into business performance and operational processes to identify opportunities for improvement and work with cross-functional partners to implement solutions

  
  
• 
  

  Lead research and analysis on market trends, customer needs, and competitive threats to identify opportunities and risks to help shape our strategy

  
  
• 
  

  Develop robust strategic recommendations based on data analysis, competitive analysis, market trends, and customer needs

  
  
• 
  

  Leverage qualitative & quantitative insights to drive strategic decision-making with cross-functional teams and senior leadership

  
  

While this work is based more on the skills a person has than what they have done, we think a typical profile could include the following:

• 
  

  Minimum 4+ years of work experience in management consulting or 6+ years of work experience in business operations, corporate strategy, and/or business analytics, MBA or advanced degree nice to have

  
  
• 
  

  Strong business acumen, analytical, and problem-solving skills with the ability to look at an issue from multiple angles and think broadly about the big picture

  
  
• 
  

  Ability to manage through ambiguity and multiple, competing priorities

  
  

• 
  

  Influence: You have strong interpersonal and communication skills to form effective relationships up, down, and across the organization and are able to motivate cross-functional partners to execute against key initiatives. You can distill complex issues into a recommendation that will 'get to yes' and drive collaborative debate to get to the outcome needed for the business.

  
  
• 
  

  Strategic Thinking: You are able to connect business trends, organizational goals, and market insights to develop strategic recommendations that drive long-term value. You look at problems from different perspectives, considering both the big picture and granular details to provide informed recommendations and drive decisions among senior leaders.

  
  
• 
  

  Data-driven problem solving: You have excellent analytical abilities and a proven track record of using data to inform strategic decision making. You conduct both quantitative and qualitative data analyses to get to the 'so what' and craft robust strategic recommendations

  
  
• 
  

  Process Improvement: You have a demonstrated ability to identify opportunities within existing business operations and a track record of implementing effective solutions. You have a track record of implementing new & redesigning existing processes at scale.

  
  

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

• We're invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we're a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we're better for it.
• Learning is what we do - inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You'll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
• Our reason to exist is to revolutionize learning - that calls for taking risks and learning from failures. Whether it's our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
• We're committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You've got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.

Our benefits package at Udemy "starts with U" and is grounded in mission-driven benefits that intentionally align with our core values. Please take a look at our benefits page for a sneak peek at just a few highlighted benefits if you're a full-time Udemate based in the United States.

Information regarding data privacy is available within the Udemy Careers Privacy Notice.