Senior Care Manager (Juvenile Court Intake) (may underfill as Care Manager)

Waukesha County's Department of Health & Human Services is recruiting for a talented Senior Care Manager to join the Child and Youth Family Services Division in the Juvenile Court Intake Unit. The purpose of the Child and Youth Family Services Division is to serve individuals and families of Waukesha County by providing quality and professional services. We strive to use the many formal and informal supports within families and our community to keep children in their home whenever safely possible. We value collaboration and coordination with the families we serve, community professionals, and within our department to implement effective prevention and intervention strategies. We are committed to providing the appropriate level of intervention and protection, while encouraging youth and families to utilize their strengths toward independence and self-sufficiency whenever possible. While adhering to legal mandates, our work will be conducted in an atmosphere of respect, compassion, and confidentiality.

If you're interested in a role focused on juvenile court intake, you'll be part of the initial decision-making process which determines case outcomes for referred youth. Key values associated with juvenile court intake include:

1. Rehabilitation: The primary goal of the juvenile justice system is often seen as rehabilitating young offenders rather than simply punishing them. Intake processes aim to identify the needs of the juvenile and provide appropriate interventions, such as counseling, education, or community service, to address underlying issues that may have contributed to their involvement in delinquent behavior.
   
2. Best interests of the child: Juvenile court intake procedures prioritize the welfare and best interests of the juvenile. This involves considering factors such as the child's age, developmental stage, family circumstances, and any special needs or vulnerabilities they may have.
   
3. Prevention of future delinquency: Intake assessments focus on identifying risk factors and protective factors associated with the juvenile's behavior through the use of the Youth Assessment and Screening Instrument (YASI). The aim is to determine risk level, develop strategies to prevent future delinquent behavior and promote positive youth development.
   
4. Fairness and due process: While the juvenile justice system is distinct from the adult criminal justice system, juveniles are still entitled to certain rights and protections. Intake procedures ensure fairness and due process, including the right to legal representation, the right to be heard, and the right to appeal decisions.
   
5. Community safety: While rehabilitation is a central focus, juvenile court intake also considers public safety. Interventions and dispositions are tailored not only to address the needs of the juvenile but also to protect the community from potential harm.
   
6. Accountability: Although the emphasis is on rehabilitation, juveniles are held accountable for their actions. Intake procedures may involve discussions with the juvenile about the consequences of their behavior and the importance of taking responsibility for their actions.
   
7. Individualized approach: Intake assessments recognize that each juvenile is unique and that one-size-fits-all approaches may not be effective. Therefore, intake procedures aim to develop individualized plans that address the specific needs and circumstances of each juvenile.

These values guide the decision-making process during juvenile court intake and shape the interventions and dispositions that are recommended for juveniles who come into contact with the juvenile justice system.

Essential Duties and Responsibilities:

• Family engagement & assessment
• Case management & service coordination
• Safety assessment & planning
• Support & intervention
• Stakeholder collaboration
• Court services
• Parenting education
• Record management
• Crisis intervention
• Coordinating & planning for in-home and out-of-home placements of youth

Work Schedule
40-hours a week, Monday through Friday 8AM to 4:30PM, with the ability to flex your schedule when it is necessary to work evenings to meet family needs. We can offer remote work up to 50% of a pay period after certain requirements are met.

Work Requirements
Senior Care Managers in the Child and Youth Family Services Division are responsible for meeting with their clients in a variety of settings including the office, client homes, schools, and community locations. Senior Care Managers are responsible for transporting themselves, and at times clients, to these appointments and are expected to have some daily driving responsibilities, generally not exceeding two hours per day. Senior Care Managers must have the ability to respond to crisis and be flexible in their schedules. Senior Care Managers must be able to communicate via email, telephone, and in-person and be able to document their work electronically as well as maintain required hard copy files.

Waukesha County offers a comprehensive compensation and benefits package including excellent health/dental/vision, life insurance, generous paid time off (vacation, 10 holidays, 3 floating holidays, ample accrued sick time that rolls over each year), an exceptional pension plan with employer match and lifetime retirement payment plus an optional tax advantaged 457 retirement savings plan. Amongst many other benefits, employees are recognized and valued through a pay for performance system. Successful candidates will be eligible for performance-based merit increases and non-base performance awards. Employee well-being is promoted through a balanced work-life culture and through an exceptional employee wellness program that offers a variety of programs and tools to help promote an employee's wellness and health, including an on-site health & wellness clinic.

Under supervision to perform senior level professional work involving the delivery of human services to individuals and families in need of resources, services and support; performs other duties as required.

1. Receives referrals of youth or adult clients who may have developmental disabilities, mental health concerns, physical disabilities, child maltreatment, or youth justice concerns.
2. Conducts assessments addressing physical, medical, personal, emotional, vocational, social, and/or psychological needs; develops a casework plan with clients and performs agreed-upon and necessary casework services.
3. Informs clients of available programs and services to meet their individual needs and encourages participation in the most appropriate activities.
4. Provides community education on available resources and services for clients and families.
5. Intervenes in emergency situations providing expertise for crisis intervention to families.
6. Provides care management and coordination services for complex needs individuals.
7. Shares knowledge and experience through teaming for individuals with complex needs.
8. Works as a peer mentor during onboarding.
9. Conducts assessments in the office, at consumer's home, or off-site locations.
10. Provides short term care coordination and maintains case records in compliance with agency, state, and federal standards.
11. Actively participates in or leads staff meetings, multidisciplinary team's conferences, court hearings, family team meetings, and contract service consultations for development and coordination of service plans.
12. Prepares detailed documentation and may testify in court or in evidentiary hearings, contested cases, and annual court reviews.
13. Ensures the proper administration of required documentation for federal and state funding sources.
14. Establishes and maintains effective working relationships with clients, families, multi-disciplinary staff, caregivers, service providers, volunteers, community agencies and the public.
15. Maintains prompt, predictable, and regular attendance.
16. Performs emergency government duties as assigned in event of Waukesha County Emergency Government declaration.
17. Participates in program development, marketing, and outreach activities.
18. May be considered for lead worker role or responsibility.
19. Performs other duties as required.
    
    

1. Considerable knowledge of the federal, state, and local rules, regulations, and statues governing the delivery of human services.
2. Considerable knowledge of human behavior, dynamics of groups and families, interpersonal relations, and social interaction.
3. Considerable knowledge of community resources and services as they pertain to developmental disabilities, mental health, physical disabilities, adult protective services, youth justice, and/or child protective services.
4. Considerable knowledge of social problems, such as family disorganization, domestic violence, abuse and neglect, discrimination, disability, poverty, unemployment, aging, and their effect on the individual.
5. Considerable knowledge of behavior management principles, practices, methods, and techniques.
6. Considerable knowledge of the cognitive, emotional, and physical needs of persons being served.
7. Considerable knowledge of confidentiality statutes and requirements, including the Health Insurance Portability and Accountability Act (HIPAA) of 1996.
8. Considerable knowledge of electronic health record software, computerized department program software, Internet access, and database, spreadsheet, and word processing programs.
9. Ability to respond appropriately in a crisis situation.
10. Ability to establish and maintain effective working relationships with clients, families, multi-disciplinary staff, caregivers, service providers, volunteers, community agencies and the public.
11. Ability to participate in multi-disciplinary decision making and services coordination.
12. Ability to plan and organize work effectively.
13. Ability to interpret and explain programs and services available to clients and their families.
14. Ability to communicate effectively both verbally and in writing.
15. Ability to effectively interact with sensitivity with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds, and persons of all ages and lifestyles.

Senior Care Managers must meet these minimum Training and Experience requirements:

1. A bachelor's degree from a recognized college or university in sociology, social work, psychology, nursing, criminal justice, or a closely related field.
2. Two years of responsible work experience in social work, counseling, nursing, criminal justice, or a closely related field.
3. A master's degree in social work, nursing, psychology, criminal justice, or a closely related field may substitute for one year of the work experience.
4. Social work certification may substitute for one year of work experience.
5. Valid driver's license.

1. A bachelor's degree from a recognized college or university in sociology, social work, psychology, nursing, criminal justice, or a closely related field.
2. Valid driver's license.
3. One year of related work experience in social work, counseling, nursing, criminal justice, or a closely related field.

About Us:
Waukesha County prides itself on operating in a business-like manner and is recognized as a leader delivering high quality services with competence and skill. With our vision of "Leading the Way", we value teamwork and collaboration, ethics and diversity, communication, efficiency and cost savings, innovation, and the wellbeing of our staff and the citizens we serve. Employees are provided professional development opportunities and encouragement to learn and practice continuous improvement and LEAN principles as we regularly ask ourselves "Is there a better way?"