System Business Analyst - Advanced

SUMMARY: Responsible for working collaboratively with department managers to implement initiatives/ programs that help meet financial revenue, operating efficiency and strategic goals, as well as regulatory requirements. Drives the business to write user stories and gathers and documents requirements. Acts as a Scrum Master, a liaison between IT and the business line on assigned projects/initiatives and works closely with the Team Lead and Application Delivery Manager to keep stakeholders informed of progress. Coordinates test plans to meet project requirements and helps drive user acceptance testing to produce quality deliverables.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

• Act as Scrum Master, working closely with the development team, vendors and product owners to define the backlogs and lead the team to promote the program. Provide both strategic and detailed support to the Product Owner on significant projects and initiatives. Assist with delivery of initiatives according to agree upon timeline, budget and scope under an agile framework.
• Act as Project Manager preparing project artifacts as required by the Tech Transformation Management Office Standard Operating Procedures to ensure satisfactory internal and external audits. Ensure timeliness of document approvals by stakeholders and accessibility of project artifacts on the project's SharePoint site.
• Facilitate daily scrum stand ups, sprint planning, sprint demo, retrospective and Scrum meetings
• Help to track and removing impediments
• Shielding the Scrum Team from outside distractions and interferences. Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on problem-solving
• Conduct discovery sessions to gather requirements and help stakeholders to write user stories. Document current state and future state process workflows.
• Proactively collaborate with the business to identify potential process improvements and enhancements that increase efficiencies and decrease costs.
• Translate business needs into design documents and specifications. Prepare detailed specifications from which IT can program application solutions. Work with vendors on configuring third party solutions to meet the process needs of the Business Unit.
• Work with business users to efficiently identify and coordinate resolution of issues.
• Work with the Software Quality Assurance (SQA) team and act as testing coordinator for key initiatives as needed by Application Delivery Manager Define, document the test plan, and coordinate user acceptance testing to help ensure requirements traceability and delivery of a quality solution.
• Governs the User Stories dashboard, prepare project artifacts as required. Ensure timeliness of document approvals by stakeholders and accessibility of project artifacts on the project's SharePoint site.
• Ensure requirements inventory is properly maintained on SharePoint or a centralized tool and validate traceability to testing. Monitor for proper change management of requirements. Ensure acceptance criteria is met prior to go live deployment of new solutions or enhancements.
• Identify and share best practices to grow the Business Analyst and Scrum Master community of practice.
• Establish and maintain business line partnerships. Demonstrate ability to guide focused diverse groups to specified goals.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

EDUCATION

Bachelor's Degree In Computer Information Systems, and/or engineering or comparable experience, with the appropriate emphasis in Business Administration, and Client Server support experience required.

EXPERIENCE

• 3+ years of banking experience and business line expertise and 5+ years of business analysis experience required.
• Experience in gathering user stories and managing backlogs in a DevOps environment.
• 2+ years of Experience with issue tracking and project management tools such as JIRA, SharePoint and/or Smartsheet.
• Experience with Agile and waterfall software development techniques.
• Experience with vendor management.
• Experience in Quality Assurance, test plans and test coordination preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• Six Sigma Green Belt, Certified Scrum Master (CSM), PMI Agile Certified Practitioner (PMI-ACP), and/or PMI Professional in Business Analysis preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to independently facilitate requirement elicitation sessions with business users.
• Understanding of consumer banking regulations.
• Critical thinking, problem solving and independent execution skills.
• Ability to grasp new concepts quickly.
• Above-average facilitation, collaboration and relationship management skills.
• Strong skills in ServiceNow, MS Office Visio and workflow or data flow diagramming tools.