Unified Communications Lead
Location
US-DC-Washington
ID
2025-2191
| Category |
IT / Cyber Security / Network Systems
|
Position Type |
Full-Time
|
Remote |
No
|
Clearance Required |
Top Secret/SCI
|
Overview
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.
Responsibilities
As a Unified Communications Lead with AMERICAN SYSTEMS you will have the opportunity to do the following:
Take charge of the design, deployment, and optimization of mission-critical communication systems.
- Provide strategic guidance to the team, while driving system improvements across a global footprint.
- Lead the design, deployment, and management of Unified Communications systems, including Cisco Unified Communications Manager (CUCM), Cisco Unity, and Telepresence Management Server.
- Act as a senior escalation point, resolving complex UC issues such as voice and video challenges and call routing conflicts.
- Oversee the management of UC endpoints, including Cisco VoIP phones and video conferencing systems.
- Plan and execute large-scale system upgrades, migrations, and hardware refreshes.
- Develop and enforce UC security policies to ensure compliance with DoD standards.
- Mentor and guide junior team members, fostering skill development and technical excellence.
- Collaborate with cross-functional teams, including network engineers, cybersecurity professionals, and third-party vendors, to ensure seamless UC operations.
- Maintain and update operational documentation, including system architecture diagrams and technical guides.
- Deliver regular performance and activity reports to senior leadership, identifying trends and recommending improvements.
Qualifications
- Active Top Secret clearance with SCI eligibility.
- Bachelor's degree and 11-12 years of relevantexperience (Additional experience/certifications will be considered in lieu of degree.
- CurrentSecurity+ CEor equivalentDoD 8140IAT Level II / III certification(Advanced Cisco certifications, such as CCNP Collaboration or CCIE Collaboration).
- Proven success in managing enterprise-grade Cisco UC systems at scale, preferably in a DoD environment.
- Expertise in CUCM (v11.5+), Cisco VTC codecs, VoIP endpoints, and Telepresence Management Server.
- Strong understanding of VoIP protocols (SIP, H.323, RTP) and Quality of Service (QoS) principles.
- Familiarity with integrating UC systems with third-party tools (e.g., Microsoft Teams).Soft Skills: Exceptional leadership, communication, and troubleshooting abilities.
Pay Transparency Statement
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $110,600.00/Yr. - USD $232,600.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
EEO Statement
EEO Race/Sex/Disability Status/Veteran Status |
AMERICAN SYSTEMS
Feb 19, 2025