Assignments Specialist
Please see Special Instructions for more details.
UNC Charlotte Benefits Information:
https://hr.charlotte.edu/benefits
The finalist will be subject to a Criminal Background Check.
Please upload reference information including Names (position titles and company/institutions), addresses, phone numbers, and email addresses of at least two current/previous supervisors.
* The Search Committee will not contact references without first verifying permission with the
finalist.
Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.
* Do not write 'see resume' on your application when completing the job duties section.
If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see job duties section of previous employment).
* Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
Please submit a resume and cover letter with your application.
* These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.
Position Information
General Information
| Vacancy Open to |
All Candidates |
| Employment Type |
Permanent - Full-time |
| If time-limited, note appointment end date |
|
| Hours per week |
40 |
| Months per year |
12 |
| Position Number |
010569 |
| NC Salary Grade Equivalency |
GN06 |
| Classification Title |
Administrative Support Specialist - Journey |
| Working Title |
Assignments Specialist |
| Salary Range |
$35,608 - $44,510 |
| Anticipate Hiring Range |
$35,608 - $44,510 |
| FLSA Status |
Non Exempt |
| Division |
Student Affairs |
| Department |
Housing and Residence Life (Adm) |
| Work Unit |
Housing and Residence Life |
| Work Schedule |
8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary. |
| Primary Purpose of Position |
The Housing and Residence Life Assignments Specialist serves as a primary processor of critical housing transactions in the Assignments software, including profile updates, assignments (assigning student residents to Housing locations), assignment changes and cancellations. Also responsible for the processing and billing of early arrivals, late stays, sorority vacancy charges and department sponsored housing. This position will use targeted occupancy reports to track and analyze meaningful occupancy changes that require action. This position serves as the primary responder to the department email account and maintains email account folders. This position also serves as a triage resource primarily responsible for assisting customers, campus partners and government representatives and referring them to the most appropriate personnel for issues requiring more specialized attention. |
| Minimum Education/Experience |
Required Minimum Qualifications:
Graduation from high school and one year of related office experience; or an equivalent combination of education
and experience.
University Preferred Qualifications:
Graduation from high school and demonstrated knowledge, skills, and abilities gained through three years of specialized office experience or an equivalent combination of education and experience. |
| Essential Job Duties |
- Provide comprehensive guidance to parents, students and campus partners about the completion of housing applications, the assignment process, posting of charges, room changes and cancellation processing.
- Connect customers with essential university resources to address any matters that must be handled outside of Housing and Residence Life.
- Coordinate early arrival processing and charges for university groups including Marching Band, Athletics and authorized academic programs. This will include collection of collection of authorization lists, coding in StarRez, notification of students and authorizing university partners and subsequent billing associated with the early arrivals.
- Serve as the primary responder for the department HRLMailbox while appropriately triaging messages and conducting follow-up as needed.
- Pull targeted occupancy reports from StarRez and Banner as needed for ongoing status checks, removal from housing and program planning
- Work with North Carolina Census Office representative to identify and notify students selected for monthly census interviews.
- Process empty bed and miscellaneous charges for seven sororities in Greek Village twice per semester (midpoint and end of semester).
- Process summer department sponsored housing and charges for Levine Scholars, UTOP Counselors and Orientation Counselors.
- Processes initial assignments, room changes, cancellations of housing and any required follow up with other Housing team members.
- Consistent and accurately document key information and interactions with students/parents in StarRez to ensure continuity of service.
- Utilize information in StarRez and Banner to investigate issues and determine how to provide the needed assistance to customers.
- Serve as the first resource for problem solving when front line staff/live in staff require assistance addressing issues for customers.
- Thoroughly research and consult with specialist (as necessary) to provide authorized guidance and follow up to both customers and impacted team members/work unit.
- Serve as a key housing assignments specialist for any complex inquiries from students, parents, campus partners and housing staff.
- Appropriately tailor communication with challenging customers to render best outcomes.
|
| Other Work Responsibilities |
Conduct housing tours as needed.
Support Administration and Assessment Team members as needed |
| Departmental Preferred Experience, Skills, Training/Education |
- Graduation from high school and at least three years of experience in a higher education office or similar environment.
- Experience working in a Housing and Residence Life department in an institution of higher education or similar environment.
- Demonstrate strong experience in the office with high call and visitor volume.
- Experience working with students in an institution of higher education or similar environment.
- Demonstrate ability to efficiently handle multiple phone lines and walk-in customers in a busy office.
- Experience using Microsoft Office Suite and other resource management software programs.
- Superior customer service skills and conflict management skills.
- Excellent verbal and written communication skills.
|
| Necessary Licenses or Certifications |
|
| Work Location |
Housing and Residence Life Office |
| Posting date |
02/19/2025 |
| Closing date |
03/05/2025 |
| Proposed Hire Date |
03/17/2025 |
| Contact Information |
|
| Special Notes to Applicants |
UNC Charlotte Benefits Information:
https://hr.charlotte.edu/benefits
The finalist will be subject to a Criminal Background Check.
Please upload reference information including Names (position titles and company/institutions), addresses, phone numbers, and email addresses of at least two current/previous supervisors.
* The Search Committee will not contact references without first verifying permission with the
finalist.
Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.
* Do not write 'see resume' on your application when completing the job duties section.
If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers (see job duties section of previous employment).
* Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
Please submit a resume and cover letter with your application.
* These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience. |
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- *
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?
(Open Ended Question)
- *
Have you completed any training or do you have any experience with Microsoft Office Suite i.e. Word, Access, Excel, PowerPoint?
- No
- Yes, Beginner Level
- Yes, Intermediate Level
- Yes, Advanced Level
- *
Please describe your 'front-line' customer service skills and experience.
(Open Ended Question)
Required Documents
- Resume / Curriculum Vitae
- Cover Letter / Letter of Interest
Optional Documents
- Contact Information for References
|
University of North Carolina Charlotte
$35,608 - $44,510
Feb 19, 2025