Customer Care Analyst - Remote

Join our amazing team of customer service professionals as a Customer Care Analyst! You will be on the frontline, interacting directly with our customers via phone to provide timely and accurate resolution to their service needs.You'll make an impact by enhancing customer satisfaction and supporting customer retention. Apply today! Our next official start date is April 3^rd and April 17^th, with training beginning on April 7^th and April 21^st, respectively. Training will be conducted virtually for 2 weeks from 8:00AM - 4:30PM CST. Following training, work hours will be 9:00AM - 5:30PM CST (closing shift)

WHAT WE CAN OFFER YOU:

• Hourly Wage: $19.50, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Provide exceptional customer service in responding to and resolving customer requests via multiple communication channels. This position operates primarily via phone (to include inbound and outbound calls), along with some written correspondence.
• Meet or exceed department standards related to attendance, productivity and quality to support excellence in service delivery.
• Work in a fast-paced, ever-changing and diverse production environment, including multitasking, utilizing multiple systems and accurately entering data to fully resolve requests; all while meeting quality and productivity expectations.
• Excel in service recovery by turning issues or complaints into opportunities for positive customer experiences with every contact.
• Enjoy our rich 115-year culture and strong values (customer focus, integrity, innovation, accountability and collaboration). Build strong working relationships with team members, business partners, customers and other stakeholders.

WHAT YOU'LL BRING:

• Proven ability to provide quality and thorough customer service while demonstrating solid attention to detail; make sound, justified decisions; and display composure in a fast-paced call center environment.
• Regular and predictable attendance, adhering to department expectations for assigned schedule (shift start time, end time and lunch breaks) and allotted break time.
• Excellent human relations skills, along with strong verbal and written communication skills.
• This is a remote position that will require you to provide your own high-speed internet connection with 50 megabits per second required (150 megabits per second is recommended for best results).
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and in a listed location.

PREFERRED:

• Experience in a customer service environment.
• Experience with the application of policies, practices and procedures in a business environment.
• Active engagement in team huddles, including on-camera participation.
• Ability to multi-task effectively, work under pressure, meet deadlines and adapt to changing customer and business need.

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

Fair Chance Notices

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