Technical Support Lead

Bravo Communications Services LLC is leading the Identity Credential Access Management Next Gen Single Sign On (ICAM NG SSO) program for the Department of Veterans Affairs. This program aims to modernize the VA's Single Sign-On (SSO) technology to enhance security, user experience, and operational efficiency.

The 24/7 Tech Support team will provide round-the-clock technical support for the ICAM NG SSO system. This role involves monitoring system performance, addressing technical issues, and ensuring system availability and reliability.

Provide round-the-clock technical support for the ICAM NG SSO system.
• Monitor system performance and address technical issues.
• Ensure system availability and reliability.
• Collaborate with development and operations teams.
• Develop and maintain support documentation.
• Conduct regular system assessments.
• Implement and manage support tools and technologies.
• Provide training and support to the team.
• Develop and implement incident response plans.
• Ensure compliance with security and regulatory requirements.

• Proven experience in technical support.
• Strong understanding of SSO technologies and technical support practices.
• Excellent problem-solving and communication skills.
• Ability to work in a 24/7 support environment.
• Experience with monitoring and support tools.
• Strong communication and collaboration skills.
• Experience in incident response and management.
• Familiarity with support frameworks and best practices.
• Ability to work in a fast-paced environment.
• Knowledge of software development methodologies.

• Experience working with federal agencies.
• Certification in technical support or related fields.
• Knowledge of VA systems and processes.
• Experience in managing technical support for large-scale systems.
• Familiarity with federal procurement processes.
• Knowledge of cybersecurity principles.
• Experience in performance tuning and optimization.
• Strong project management skills.
• Understanding of network and infrastructure support.
• Experience in system migration and modernization.

• Ability to obtain and maintain a Public Trust