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About us Based in Parma, Italy, Chiesi is an international research-focused pharmaceuticals and healthcare group with over 85 years' experience, operating in 30 countries with more than 6,000 employees (Chiesi Group). To achieve its mission of improving people's quality of life by acting responsibly towards society and the environment, the Group research, develops and markets innovative drugs in its three therapeutic areas: AIR (products and services that promote respiration, from new-born to adult populations), RARE (treatment for patients with rare and ultra-rare diseases) and CARE (products and services that support special care and consumer-facing self-care).
We are proud to be the largest global pharmaceutical group to be awarded B Corp Certification, a recognition of high social and environmental standards. We are a reliable company that adopts and promotes transparent ethical behavior at all levels.
We are committed to embrace diversity, inclusion and equal opportunities. In fact, we are a global family made up of different cultures, different genders, generations, ethnicities, abilities, sexual identities and many other enriching diversities. Chiesi USA Chiesi USA is a specialty pharmaceutical company focused on developing and promoting products for the hospital, adjacent specialty and rare disease markets. We are a B Corp and Benefit company awarded Top Employer status for six consecutive years and certified as a Great Place to Work.
At Chiesi, we share an entrepreneurial spirit and act as a force for good, pursuing high social and environmental standards, to ensure the wellbeing of our people, patients, and communities. We offer a work environment where professionals have the opportunity to build a purposeful career focused on helping others while achieving a fulfilling work-life balance, meeting exciting challenges, and engaging in important and rewarding work. What we offer Chiesi offers competitive benefits, services, and programs that enrich the personal and professional lives of our employees. Our shared values of passion, innovation, trust and integrity bring out the individual talents and diverse perspectives of each of our colleagues. Our environment encourages each individual to reach his or her full potential and drive outstanding results. We celebrate that "Every one of us is different. Every one of us is Chiesi." Who we are looking for
Purpose
Chiesi USA, Inc. is seeking a highly skilled and motivated Business Systems Analyst with a strong background in process management and system administration to join our Business Excellence Operations team. The ideal candidate will play a crucial role in optimizing our business systems and ensuring seamless operations to support multiple business units. The position will work a hybrid model out of our Cary, NC office. Main Responsibilities
- System Administration: Manage and maintain commercial business systems, including Veeva CRM, Marketing Automation platforms, and Customer Data Platforms (CDP), ensuring high availability, performance, and security.
- Business Analysis: Collaborate with stakeholders to gather and analyze business requirements, translating them into technical specifications.
- Process Improvement: Identify opportunities for process improvements and system enhancements to support commercial operations leveraging methodologies such as Lean, Lean Six Sigma, or Agile.
- Collaboration: Work closely with cross-functional teams (Sales, Marketing, Market Access, Commercial Operations, IT, Medical) to identify process gaps and recommend automation or system improvements
- Data Management: Oversee data integrity, data migration, and data integration processes. Work extensively with Data Lakehouse architectures to store, manage, and analyze large volumes of structured and unstructured data with appropriate tools
- User Support: Provide technical support and training to end-users, addressing system-related issues and inquiries.
- Project Management: Lead and participate in projects related to system upgrades, implementations, and integrations.
- Documentation: Create and maintain comprehensive documentation for system configurations, processes, and procedures. Support audits and ad hoc reporting to appropriate personnel.
- Compliance: Partner with Compliance and IT teams to monitor data security and privacy policies for us to comply with industry regulations and company policies. Ensure appropriate risk management tolerances are followed with business decisions.
- Monitoring: Proactively determine and develop metrics around the business processes to measure efficiency and effectiveness. These metrics are expected to lead into KPI's for the business
Experience Required
Required Qualifications:
- Experience: Minimum of 3-5 years of experience in business systems analysis and system administration, preferably in the pharmaceutical industry.
- Technical Skills: Proficiency in system administration, database management, and business intelligence tools. Experience with Veeva CRM or Veeva Vault CRM, Marketing Automation platforms, Customer Data Platforms (CDP), Data Lakehouse architectures, Qualtrics, and SQL is highly desirable.
- Analytical Thinking: Breaks down raw information and undefined problems into specific, workable components that in-turn clearly identifies the issues at hand. Makes logical conclusions, anticipates obstacles, and considers different approaches to the decision-making process
- Communication: Excellent verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders.
- Project Management: Experience in managing projects and working in cross-functional teams.
- Regulatory Knowledge: Familiarity with pharmaceutical industry regulations and compliance requirements (e.g., GxP, FDA 21 CFR Part 11, GDPR, etc.)
Preferred Qualifications:
- Experience with commercial business systems such as CRM and data analytics and visualization platforms.
- Certification in relevant technologies or methodologies (e.g., CRM, MDM, Data Governance, PMP, ITIL, Lean Six Sigma, Agile, etc.).
Education
Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. Chiesi USA is an equal opportunity employer committed to hiring a diverse work force at all levels of our business. All qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one's employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.
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Chiesi
Feb 20, 2025