Director of Premium- Gainbridge Fieldhouse

Compass Group
paid time off
United States, Indiana, Indianapolis
125 South Pennsylvania Street (Show on map)
Feb 20, 2025
Levy Sector LOCATION: Gainbridge Fieldhouse located in downtown Indianapolis, Indiana. The arena is home of the Indiana Pacers of the NBA and the Indiana Fever, of the WNBA. We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1400916. The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today! Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app. From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country. For more information on what we are about as a company, check us out by following the link below: http://www.levyrestaurants.com/who-we-are/ Job Summary As the Director of Premium, you will be responsible for managing the Premium department (Suites, Clubs and Restaurants) to achieve the best possible guest experience, partner satisfaction and financial results. The ideal candidate will be an experienced operations leader who is focused on people and quality standards, preferably from a high end or fine dining background. Detailed Responsibilities * Overseeing all aspects of premium operations * Ensuring the recruitment and training of team members in our standards and procedures * Working with the location leadership team to continual drive improvements in guest satisfaction and financial results * Driving engagement within the premium department * Overseeing all aspects of season planning and event preparation to ensure maximum event readiness * Building relationships with regular guests and suite holders * Partnering with the culinary team to oversee the development of menus for all premium spaces * Setting up and ensuring the consistent use of the Suites Management System for the premium department * Ensure the availability of printed collateral to support promotions and premium offer communication * Working with the location partner to deploy the vision and operational plan for sponsored spaces within the premium department * Overseeing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure * Ensuring all aspects of premium operations are in line with Levy s Core Signature standards * Overseeing annual suite holder tastings in partnership with the culinary team * Attending BEO meetings to plan for upcoming events * Working in partnership with other departments to ensure accurate completion of the requisition process * Working with the culinary and purchasing team to review consumption rates and update par levels as necessary * Ensuring compliance with all Payment Card Information rules * Conducting progressive coaching with team members * Completion of monthly financial reporting and action planning * Ensuring regular maintenance, cleaning and inspection of all premium areas and equipment * Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed * Completion and processing of alcohol incident logs to identify recurring issues or trends * Managing team member breaks * Overseeing recruitment activities for team members * Holding pre-shift meetings to set the tone for events * Support location Keys to the Future activities to develop future leaders * Support team member orientation training to ensure all hourly team members have the skills and knowledge to delight our guests * Overseeing service standards during events to ensure a high standard of guest experience * Ensuring accurate end of month inventory completion * Managing and resolving guest complaints * Managing team member incidents/accidents and following all required reporting procedures * Managing the onboarding of new management employees in line with our #bestdayever process * Monthly safety training conducted for team members * Managing team member scheduling in line with demand forecasts * Other responsibilities and duties as assigned * Supporting other locations/properties as needed Skills and Experience * 5+ experience in a food and beverage operational position * Bachelor s degree in hospitality management is preferred * High level of computer literacy * Passion for hospitality, food, and retail * Excellent interpersonal and stakeholder management skills Apply to Levy today! Levy is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Associates of Levy are offered many fantastic benefits. Instapay (early access to your wages) and high interest savings both through the EVEN app Associate Shopping Program Health and Wellness Program Discount Marketplace Employee Assistance Program Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.