Administrator & Scheduling Manager

The Protocol Administrator & Scheduling Manager is responsible for enhancing and maintaining the guest experience by efficiently recruiting and training Protocol on-site staff. He/she oversees all sales inquiries that require non-catered, off-premise staffing. Reporting to the General Manager and VP of Operations, the Protocol Administrator & Scheduling Manager will assist in the everyday operation of the Booking Department.

Must have hospitality and event knowledge

Essential Functions
* Recruitment & Onboarding
o Oversee full life cycle recruiting of Protocol Staffing, including culinary staff and waitstaff
o Assist with onboarding of all new employees, such as new employee orientation,
explanation of benefits, explanation of company policies, practices and procedures,
verifying I-9 and E-Verify
o Maintain current records of licenses (TIPS, SERVSAVE, ABRA, etc.)
o Assist in creation of new employee job descriptions and maintain current job descriptions
o Maintain all legal, State and Federal compliance
o Assist in development of personnel policies and procedures and maintain the employee handbooks
o Schedules training for new hires
o Create SOPs for recruitment, sales and scheduling to improve efficiencies in the department

* Scheduling
o Assist in the general Booking process as directed by Senior Scheduling Manager
o Maintain open and continuous communication with Booking colleagues and Sales Account Executives to support requirements of events
o New hire training assignments are scheduled in CXP.
o Responsible for taking one MOD On-Call/Emergency Line on rotation once a month

* Admin + Reports
o Manage administrative tasks including billing, payroll processing, cross check 3rd party staffing requests vs. invoices for accuracy, record-keeping, CXP worker profile management, and performance tracking.
o Maintain accurate records of employee attendance, absences, and time off requests.
o Uphold Department Time & Attendance Policy, observe blackout dates and adhere to scheduling availability requirements
o Implement and maintain administrative processes that improve efficiency and productivity.
o Prepare and generate reports regarding staffing and scheduling for management review (Captains Recaps, Captains monthly compliance, attendance, monthly audit).
o Respond to employee inquiries regarding scheduling, policies, and procedures in a timely manner.
o Other duties may be assigned based on business demands