Outbound Telemarketer

Position Summary:

HearingLife is a part of the Demant Group, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect with the world around them. With over 600 locations across the United States - HearingLife's vision is to make a life-changing difference for people with hearing loss. Our innovative technologies and know-how help improve people's health and hearing. We create life-changing differences through hearing health. This Team Member must uphold the HearingLife Core Values:

• We create trust
• We are team players
• We apply a can-do attitude
• We create innovative solutions

As an essential member of the HearingLife Call Center team, the Remote (Work from Home) Outbound Telemarketing Agent is responsible for outbound calling to prospective and existing patients throughout the United States, supporting our many HearingLife Clinics.

Outbound Telemarketing Agent Purpose Statement:

This is an Outbound Telemarketing position. The agent will be calling our lead lists to either schedule a reevaluation for current patients or schedule prospective patients for their initial hearing evaluation. The is performed under the supervision of the team's Supervisor and Team Lead.

• Interact professionally and politely on the telephone with current and/or prospective patients and hearing clinic staff.
• Maintain accurate records of calls and outcomes in the computer systems.
• Make outbound calls to hearing clinics and prospective or current patients for appointment follow-up.
• Meet minimum number of outbound calls and appointments per hour and/or minutes on phone calls per shift.
• Schedule appointments accurately based on customer protocols or conferences calls to independent hearing clinics.
• Book and track appointments in multiple systems.
• Answer customer questions.
• Communicate and explain the value and benefits of using the service.
• Maintain patient privacy in compliance with HIPAA federal guidelines and practice policies.

Note - Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Education and Experience:

1. High School Diploma or GED required.
2. Previous sales or telemarketing experience preferred.
3. Familiarity with Microsoft Office i.e., Teams and Outlook preferred.

Benefits:

• Competitive salary and bonus structure.
• Comprehensive health benefits (medical, dental, vision).
• Retirement savings plan with company matching.
• Professional development and ongoing training.
• Employee discounts on hearing aids and related services.

We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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