Lead Office Services Associate

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsibilities:

• Collect data and prepare monthly reports.
• Must have good working knowledge of mail, shipping and receiving, inbound tracking systems.
• Maintains TMG message board with proper labor posters and current openings.
• Provides new employee orientation.
• Assist with general stocking of the office, including printer areas, kitchen pantries, and
  conference rooms.
• Proper follow through to completion both verbally and in writing with client of any issues involving lost or delayed packages or any other service issues.
• Ensure pantries, conference rooms, and office supply areas are clean and organized as
  indicated in procedures.
• Attends weekly meetings with client.
• Create mail schedule to ensure site is always covered during staff shortages. Cross train staff.
• Provide daily backfill to all Office Services positions (e.g., mailroom, catering, reception)
  when required.
• Ability to demonstrate a high level of problem-solving skills and lead team of associates.
• Maintain, review and update site Operations Manual.
• Train, monitor and discipline employees.
• Receive and setup catering in conference room as required. Assist with coordination of
  special events, meetings, luncheons, and other functions.
• Assist mailroom with print jobs, mail distribution, pick up, and processing.
• Assist Office Services team with entering and resolving facilities-related requests and
  issues as they arise. Conducts multiple daily sweeps of office to identify any facility issue
  (i.e., lights out, water leaks, stains, broken or worn-out furniture and finishes, etc.)
• Assist with all office seating moves specifically onboarding/offboarding employee
  workstations.
• Escort vendors to ensure correct pantry deliverables and report any discrepancies to
  Office Services team.
• Maintain inventory of office supplies and consumable items, and direct any reorder
  needs to Office Services team.
• Provide status updates on open tickets and close out tickets in an appropriate amount
  of time.
• Other duties assigned

Qualifications:

• Must have 2-3 years of lead experience in the mail, office services.
• Excellent administration and computer skills.
• Knowledge of US Postal, UPS shipping and other shipping software as needed.
• Ability to lift up to 50 pounds.
• Must be flexible to adapt to changes and multi-task.
• Able to nurture and foster team work from subordinates and client.
• Ability to multitask and prioritize responsibilities
• Experience working in a corporate setting, financial services environment preferred
• Clear, effective communication skills; both written and verbal.
• Reliable, accountable, observant, and proactive about the role, the office, and
  relationships with colleagues.
• Exceptional customer service and organizational skills.
• Attention to detail and consistent follow through.
• Flexible, customer-focused personality.
• Able to transition efficiently and seamlessly among the various jobs throughout the day.
• Maintain relationships with various internal/external personnel to maximize job
  efficiency.
• Able to work independently and in team settings.
• Positive, can-do attitude.
• Ability to keep sensitive information confidential.
• Strong administrative skills: proficiency in Microsoft Excel, Word, Outlook, other
  software applications.
• Experience with Zendesk or similar customer service ticket system.
• 3+ years of related hospitality and office experience is preferred.
• High school diploma or GED

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