Senior Systems Engineer

Here, it's different. Come join us.

Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.

Here, the nation's brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist's outlook, a trailblazing spirit, and a celebrated history, we're making new strides every day.

We've been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the best of the best pediatric hospitals with #1 rankings in Colorado and the region by U.S. News & World Report.

As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties.

Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.

That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.

A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it's different.

This position is responsible for full performance complex work administering day-to-day operations of infrastructure systems, services, data systems and storage environments. Duties include designing, configuring, and maintaining the performance, availability, capacity, and security of operating systems, client systems, servers and storage systems, and enterprise platforms, managing system backups and restores, troubleshooting, and documenting procedures, processes, and policies. This position may perform lead work over lower-level staff.

The ideal candidate will have demonstrable experience working with a team to solve issues and prevent outages. This role requires understanding and ensuring alignment with business and security needs, while having the ability to develop technical documentation and summarize complex data and information in a succinct and compelling manner. It is expected that the right candidate will have excellent organizational and communication skills and is team and customer focused.

Department: Infrastructure Technology Services
Hours per week: 40, eligible for benefits
Shift: Monday - Friday, 8am-5pm. Work hours may vary depending on the need of the department. This position does require on-call rotation and occasional night and weekend maintenance. There could be holiday coverage if there is a critical outage.

*This role is considered hybrid but does have some onsite expectations.

EDUCATION - Bachelor's degree is required.
EXPERIENCE - Minimum of five (5) years of related experience is required.
EQUIVALENCY - Combination of post-high school education, job related certification, and/or related experience equivalent to nine (9) years may be considered in lieu of minimum requirements.

Preferred Qualifications:

• Strong Linux administration, configuration management, and monitoring skills
• Storage experience (Block Storage, NAS technologies, SAN Fabric and switches)
• Experience with enterprise backups, hypervisor/VMware management and configuration
• Experience with Cisco UCS
• Shell/Python scripting experience
• DevOps and container support experience

POPULATION SPECIFIC CARE

• No direct patient care.

ESSENTIAL FUNCTIONS
An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

• Leads the day-to-day operational support and data integrity for computer operating systems, server environments (both private and public cloud), data storage systems, enterprise imaging, email system, enterprise development platforms, data integration, data backup and recovery systems, application/desktop delivery, directory services and data access security.
• Designs, installs, configures, administers and maintains operating systems, client systems, servers, and storage environments.
• Oversees and participates in the testing, implementation, maintenance, documentation, and development of operations and maintenance procedures.
• Executes complex enterprise system functional and technical designs, capacity planning, and implementation.
• Designs, develops, and maintains data interfaces and the interface engine that manipulates the interface messages in production and non-production environments.
• Plans and performs complex software installations/deployments and upgrades to operating systems and multi-tiered software packages. Schedules installations and upgrades.
• Monitors and tunes systems to achieve optimum performance, availability, and capacity levels. Implements and manages software and hardware solutions to ensure client systems and server data integrity and security. Participates in capacity planning.
• Schedules and implements system backups, restores, and database archive operations. Ensures data and media recoverability. Supports media management through internal methods and procedures or through offsite storage and retrieval services.
• Actively collaborates with information technology staff, project managers and end users to gather, develop and implement customer requirements.
• Creates and maintains processes, policies and procedures in accordance with established IT policies and procedures. Develops and maintains a comprehensive operating system hardware and software configuration database library of all supporting documentation. Develops training and documentation for Tier 1 support staff.
• Conducts routine hardware and software audits of client systems and servers to ensure compliance with established standards, policies, and configuration guidelines.
• Supports and collaborates in the development of ITIL processes including change, incident, and problem management. Conducts RCAs following significant service incidents.
• Troubleshoots system failures and problems and provides technical support. Engages customers and vendors to ensure problem resolution.
• Participates in vendor and technology selection. Collaborates with other teams to develop plans and budgets for future upgrades.
• Operationally manages infrastructure projects
• Participates in on-call responsibilities.
• Expands technology knowledge through personal learning and growth. May share new knowledge through on-site presentations and "lunch-and-learn" sessions.

SCOPE AND LEVEL

• Guidelines: Possesses and applies a broad knowledge of concepts, practices and procedures within a particular field of specialization.
• Complexity: Duties and tasks are broad and complex, usually requiring a greater degree of responsibility. Procedures, methods and techniques to carry out work may not be well defined, requiring advanced knowledge in specific specialties and of the organization.
• Decision Making: Has latitude in making most decisions. Decisions and recommendations are made after contemplative analysis and with independent judgment and ingenuity. May escalate the most complex and important decisions to a higher level employee, supervisor and/or manager.
• Communication: Communicates explanatory and/or interpretive information relative to the organization and/or advanced knowledge of own function with team members, peers, management, clients and in some cases, the public. Uses discretion and independent judgment is exchanged, defended, gathered and/or presented. Defers to higher level team members and/or management only when necessary.
• Supervision Received: Works under limited supervision and with a high degree of independence, conferring with supervisor and/or manager on unusual matters. May be assisted by lower level employees.

PHYSICAL REQUIRMENTS

• Vision - Near: clear vision at 20 inches or less
• Weight Lifted/Force Exerted: up to 10 pounds/4.5 kilos, up to 1/3 of time
• Hearing: able to clearly hear details
• Sit: 2/3 or more of time
• Talk: able to communicate verbally
• Mental/Emotional: able to work in close proximity to others and/or in a distracting environment
• Mental/Emotional: able to cope with stress effectively
• Mental/Emotional: able to prioritize effectively

WORK ENVIRONMENT

• Mental/Emotional: able to tolerate ambiguity
• Mental/Emotional: able to prioritize effectively
• Mental/Emotional: may be subject to many interruptions
• Office Work Environment: Regular/frequent exposure
• Bloodborne Pathogen Category 2: Occasional exposure to blood/body fluid

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.