Product Support Engineering Intern - i-0042

No Relocation Assistance Provided.

KIOXIA America, Inc. is the U.S.-based subsidiary of KIOXIA Corporation, a leading worldwide supplier of flash memory and solid state drives (SSDs). From the invention of flash memory to today's breakthrough BiCS FLASH 3D flash memory technology, KIOXIA continues to pioneer innovative memory, SSD and software solutions that enrich people's lives and expand society's horizons. The company's innovative BiCS FLASH 3D flash memory technology is shaping the future of storage in high-density applications, including advanced smartphones, PCs, SSDs, automotive, and data centers.

Seeking a highly motivated individual to intern in KIOXIA America's Product Support Engineering team to assist with technical product support on the data center product line. The candidate should possess a basic understanding of X86 computer architecture and related drivers, BIOS, software, PCIe, etc. Data center and computer storage experience (NVMe, SATA, RAID, etc.) is desired but not a requirement. Must have strong communication skills in both written and spoken environments. Must have the ability to work across multiple functional teams within the product development and customer support organizations.

Responsibilities:

• Assist Product Support Engineer (PSE) with first level triage of customer reported issues.
• Create, track and manage customer issues within the issue tracking system and related forums.
• Communicate status of issue(s) to the PSE and collaborate on next steps.
• Assist with technical content development for customer and product documentation.
• Develop test cases to reproduce issues or ensure SSD meets reliability requirements.
• Execute firmware release test plan.

• Junior or Senior enrolled in an EE, CE, CS or equivalent technology related BS/MS program

Req# i-0042; #LI-MB1

The expected salary for this position is$25 - $30/hour.

At KIOXIA, we value the following:

• Investment in you
  • Offering opportunities for career growth and personal development training
• Open-minded management
  • Empowering employees by listening and responding to ideas, issues, and approaches
• Flexible work-life balance
  • Offering a generous PTO allotment, holiday shutdown, and flexible work options
• Diversity of cultures, perspectives, backgrounds and experiences of all our team members
  • Through our diversity, equity and inclusion initiatives, our focus is to strengthen our company culture to create more inclusion and belonging for all
• Benefits for our team members
  • Excellent medical and non-medical benefits, 401(k) matching, pet insurance

KIOXIA America, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.