Customer Service Representative, ILC, Cooper Lighting Solutions

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we'll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.

This is an exciting job opportunity for you to light the way as a Customer Service Representative in Eden Prairie, MN, with ILC (Intelligent Lighting Controls) and Cooper Lighting Solutions, a business unit of Signify, the world leader in lighting.

• Directly communicate with customers by phone or electronically and promptly respond to inquiries, including handling & resolving customer complaints.

• Handle escalated requests from customers and provide solutions in the best interest of the customer and ILC, present requests and unresolved issues to the designated resources.

• Maintains records of customer interactions and transactions including details of inquiries, comments, and actions taken.

• Process project orders by reviewing the submitted documentation to confirm all details are required to accurately ship the product.

• Maintain a working technical knowledge of ILC products, including legacy products.

• Mentor and train entry-level Customer Service Representatives to ensure they have the skills, knowledge, and tools necessary to fulfill their responsibilities.

While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:

• Bachelor's degree from an accredited institution, in lieu of a degree, 10+ years of customer service experience.

• Strong computer skills, which includes a working knowledge of Microsoft Office Suite and ERP system. Candidates with SAP and Epicor experience will be given preference.

• Proven interpersonal skills, which include verbal and written communication, positive attitude, listening skills, open to feedback, reliability, collaboration, problem solving, and a sense of humor.

• Data entry and processing experience, attention to detail and focus on accuracy.

• Ability to organize daily and weekly schedule to meet the needs of our customers.

You can grow a lasting career here. We'll encourage you, support you, and challenge you. We'll help you learn and progress in a way that's right for you, with coaching and mentoring along the way. We'll listen to you too, because we see and value every one of our 30,000+ people.

We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

• Salary:$23.89 - 35.00 per hour USD

• Benefits Overview:Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts. Ability to purchase supplemental benefits that include supplemental life insurance, dependent life insurance, vision insurance and Accidental Death & Dismemberment insurance, health care flexible spending account and dependent care flexible spending account

• Annual Performance Sharing Plan (PSP): Annual plan target of 2.5% of eligible earnings and is dependent upon the achievement of targeted business results