Check Operations Associate - Req# 1106

Who we are...

As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success.

Inspiring you to become extraordinary in work and life.

What we need...

We're looking for an Operations Associate in our Avon, CT office. This person will be responsible for reconciling all cash letters (incoming/outgoing), and preparation of adjustments within the defined SLAs. Acting as liaison between Financial Institutions and the Federal Reserve Bank/Correspondent Institution, this person will utilize multitasking and problem solving skills to ensure accurate financial records.

This is a 2nd shift role, and the schedule is 2-10:30PM Monday-Friday. Employees work a hybrid schedule and must be in the Avon, CT office 3 days per week. Employees will also work one Sunday morning shift every 6 weeks.

What's in it for you...

COCC offers a collaborative environment, career growth, and all the benefits you'd expect from an award-winning employer, including:

• Hybrid schedules and ample paid time off allowing you work/life balance and flexibility
• Customized training and onboarding to support you in your first year at COCC
• Robust employee development programs aligned with career pathing objectives
• Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets
• Generous PTO offerings, benefits and competitive compensation
• On-site fitness centers, wellness incentives, and lifestyle spending accounts
• Tuition Reimbursement
• One-on-one career coaching
• DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
• Financial planning assistance with certified professionals
• Peer recognition programs

What you'll do...

• Process electronic files for our clients in an accurate and timely manner, including preparing and balancing cash letters, transit deposits daily, and return files, accurately and within the established SLAs for each financial institution
• Communicate balancing information, adjustments, reports and issues to Client Services Payment Support group for further escalation.
• Performs re-entry of rejected MICR line data and/or images utilizing a computer.
• Performs research functions necessary to process FI/Endpoint/Interdepartmental routine inquiries.
• May be responsible for accurate and timely EARNS notification and perform mismatched statement function in an accurate and timely manner
• Analyze missing images report for the image statements at cycle cut time.
• Follow established procedure on disposition of mismatched statements as provided by the FIs
• Create x9 file to be submitted to designated statement rendering vendor for mailing purposes.

What you'll bring...

• Bachelor's degree is preferred for this role but will consider appropriate work experience and/or relevant certifications.
• Minimum of one year banking experience in back office/operations environment
• Ability to communicate effectively with all levels of staff and management both verbally and in writing with both internal and external customers
• Excellent customer service skills, ability to multitask and work independently
• Intermediate Microsoft Office skills (Word, Excel, Outlook)
• Ability to work evening shift on a hybrid schedule in Avon, CT. This person will be on site 3 days/week and the shift is 2-10:30pm

Salary range for this role is $45,000 - 54,560 annually

Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and applicable Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Accessibility - If you're a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we'll be happy to get back to you.