Commercial Account Executive

Our people define who we are. The curious, driven, creative, fun individuals who are drawn to ALVARIA bring skills sets and cultural differences from around the world. They love innovation, challenges and empowering our customers to engage seamlessly and efficiently - every member of our team is dedicated to creating amazing customer contact experiences - for our customers and our customers' customers. If you like developing new solutions and turning big ideas into reality, ALVARIA is the place for you. At ALVARIA, you will work with smart and motivated people to make a difference for the companies we serve.

GENERAL SCOPE & SUMMARY

We are seeking a dynamic and results-driven Commercial Account Executive to join our team. The ideal candidate will be a "hunter" minded individual with a relentless focus on acquiring new logo customers, while maintaining and renewing an existing book of business. You will be responsible for identifying and pursuing new business opportunities by leveraging sales engagement practices, working with partners, generating leads, and utilizing a formal sales process. This role requires the ability to develop customer solutions, partner relationships, demonstrating exceptional negotiation skills and strategic thinking.

PRIMARY ROLE & RESPONSIBILITIES

• Sales of contact center software and services in the assigned territory.
• Develops sales strategies and forecasts sales volumes for all contact center-related products and channels in the territory.
• Works with Solution Consultants to address customer needs related to contact center technology.
• Establishes short and long-term goals for the territory in line with corporate objectives.
• Responds to RFPs and manages the proposal process to showcase contact center solutions.
• Owns renewal conversations with existing customers and secures committed revenue streams

SPECIALIZED KNOWLEDGE & SKILLS

• 3-5+ years of enterprise-level field sales experience, SaaS, CCaaS (Contact Center as a Service), or UCaaS required. Compliant outbound familiarity preferred.
• Ability to translate contact center technology and features into meaningful business solutions.
• Strong analytical and business deal-making skills; ability to create and identify opportunities for contact center products.
• Proven ability to grow current clients and acquire net-new customers.
• Demonstrated history of quota achievement.
• Excellent communication and presentation skills.
• Extensive negotiation and contract development experience.
• Comfortable operating in a fast-paced, dynamic environment.
• Ability to travel to customer sites, channelpartners, internalmeetings and/or events (national and/or international).
• BA/BS degree or equivalent experience.
• Bilingual (English + Spanish a plus).

Salary: $65,000-$75,000 base + Sales Commission