IT Help Desk Support Technician

Provides hardware, software, and network technical support and maintenance to Bank employees.

Field all user inquiries and troubleshoot issues relating to hardware, network, and software operations and problems.
• Complete necessary documentation and appropriate tracking related activities to notify proper personnel of continuous problems.
• Maintain records requesting change of user's rights to bank systems, and upon approval, assist in completing requested change.
• Supports employee onboarding / off-boarding process including system / hardware provisioning.

• HS diploma required, bachelor's degree in relevant field strongly preferred.
• Minimum 2 - 3 years of demonstrated experience in a help desk function troubleshooting end user workstation.
• A+ certification preferred.
• Experience with Windows operating system configuration files and hardware/software interoperability issues required.
• PowerShell scripting experience a plus.
• ServiceNow experience preferred.
• MS Office proficiency required.
• Must have excellent communication and written skills to be able to present to the business.
• Excellent analytical and problem-solving skills.

WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regular attendance and punctuality are essential functions of every job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Perform routine and typical tasks of an office such as typing, taking notes, reading/reviewing, computer work, filing, copying, answering phones, etc. that may require employee to view, stand, stoop, kneel, or crouch and lift. The employee must occasionally lift and/or move up to 50 pounds. Position requires flexibility and willingness to occasionally travel to other locations/ branches, generally during normal business hours but includes evenings and Saturdays.

The successful candidate will be required to prove on the first day of work that they are legally authorized to work in the U.S. The Bank will not sponsor a candidate for a visa or for work authorization.