Temporary Lead Facility-Event Attendant

POSTING TYPE: Open-competitive
DEPARTMENT: Parks
HOURS: 15-25 hours per week/average. Shorter shifts Monday-Friday including mornings, mid-day, and evenings. Longer shifts available on Fridays, and weekends.
HIRING RANGE: $18.00 - $23.00/hour (depending on qualifications)
LOCATION: Multiple Dakota County Park Facilities: Dakota Lodge, West St. Paul. Schaar's Bluff Gathering Center and Camp Spring Lake Park, Hastings. Camp Sacajawea and Lebanon Hills Visitor Center, Eagan.
UNION: None
CLOSE DATE: This posting will remain open until all available positions are filled. The first review of applications will occur on March 7th.

What You'll Do
The Dakota County Parks Department is currently recruiting to fill a Temporary Lead Facility-Event Attendant position for the upcoming fall and winter season. The purpose of the Lead Facility Attendant position is to provide outstanding customer service for the Dakota County Parks, specifically to work with the Parks Team and facility rental guests to ensure a seamless, positive experience. Lead Facility Attendants work alongside our team of Temporary Facility Attendants providing similar duties and offering work direction. Additionally, this position is responsible for administrative and logistical facility support.

The Facility Attendant Team is responsible for providing high quality customer service and onsite facility support to park guests and large groups reserving facilities. This position plays an important leadership role within the Facility Attendant team by supporting rentals and other staff in operating rental events such as wedding, celebrations, family gatherings, and meetings. Come work for Dakota County Parks!

Schedule is flexible and shifts range from short check in/out shifts to full/partial days. Shorter shifts Monday-Friday including mornings, mid-day, and evenings. Longer shifts available on Fridays, and weekends. Check in/out shifts role is to welcome rental groups to park spaces and make sure they are set up for a successful stay. Longer shifts happen predominantly on weekends when Facility Attendants staff event buildings. Additional projects and administrative tasks are part of the Lead Facility Attendant's work, these hours will be flexible, yet time bound to support high-quality operations. Benefits of working for Dakota County Parks include: Working in beautiful park spaces, paid drive time to and from shifts (calculated based on mileage from Lebanon Hills Visitor Center), mileage reimbursement, and cell phone stipend. Work is performed with considerable independence and accountability.

Who We Are
Dakota County is Minnesota's third largest county and home to more than 400,000 residents. Our motto is "Be More" and we strive every day to achieve excellence public service, with a focus on four values: Service, Integrity, People, and Innovation.

Dakota County aims to create an environment that is welcoming and inclusive of diverse people, backgrounds, and experiences. Our goal is to have a workforce that is reflective of the communities and individuals we serve. We promote an equitable and culturally aware work environment where everyone can be their authentic selves.

• Must be at least 18 years of age or older.
• 1 year of customer service experience.
• Valid Driver's License.

• Previous work experience leading or supervising others.
• Previous work experience in a parks or recreation setting.
• Experience coordinating and/or staffing events, or event set up and take down
• Ability to work in a fast passed environment and make rapid decisions.
• Great communication skills and ability to give/receive feedback.

These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the position's management approved work schedule is required for all positions.

1. Provide high-level customer service to ensure visitors receive accurate and appropriate information in a welcoming and timely manner.
2. Staff Dakota County Park rental facilities as a shift lead. Assist customers (rental customers and general public) and provide support to other facility staff. Ensure rental space and equipment is maintained in good working order.
3. Provide lead work direction as a shift lead and in the absence of the Park Operations Coordinator, including evenings and weekends.
4. Assist with administrative and logistical tasks for scheduling and facility management.
5. Greet and interact with customers at assigned locations and facilities. Efficiently facilitate rental reservations.
6. Initiate direct contact with clients and customers to ensure positive experiences and troubleshoot and address challenges in a pro-active, service-oriented manner.
7. Operate and provide an onsite presence for weddings, family gatherings, meetings, and other rentals at park rental facilities.
8. Lead facility tours and manage facility equipment inventory.
9. Carry, move, organize, and/or set-up County facility equipment, such as: banquet tables, chairs, picnic tables, or similar equipment.
10. Use computerized software and Microsoft Office applications and County AV equipment.
11. Assist Park Operations Coordinator in the training and support of Temporary Park Attendant team.
12. Assist with special projects and perform other duties as apparent or assigned.

• Experience providing high level of customer service.
• Strong verbal and written communication skills.
• Ability to be diplomatic and pleasant under stressful conditions.
• Comfort and ability to communicate effectively and appropriately with a variety of audiences, customers, staff, and supervisors.
• Interest in leadership growth and responsibilities.
• Self-motivated, self-driven, and enthusiastic about the outdoors.
• Ability to work with little supervision.
• Proven ability to work well with others.
• Ability to work Friday-Sunday, and flexible hours (evenings, weekends, and holidays).
• Familiarity with Microsoft Windows computer applications.
• Ability to effectively operate A/V equipment, such as LCD projectors, sound systems and microphones.
• Physical ability to carry, lift, push/pull, and move facility equipment (e.g. banquet tables and chairs).

• Willing to learn and perform other duties.

• You submit an online application that includes supplemental questions
• We assign you a score based on your qualifications
• Top scoring candidates are referred to the hiring manager for interview consideration
• We conduct background and reference checks before hiring