Internal Consultant

The Internal Consultant reports to the UW Veterinary Care (UWVC) Hospital Director and will serve as a proactive consultant, educator, and advisor of improvement providing a wide range of needed expertise. The Internal Consultant interacts with individuals at all levels of the organization, clinicians, front-line staff, leaders and other stakeholders including clients to design and implement systems that produce optimal clinical and process outcomes. This role supports the planning, execution and monitoring of processes and systems that support UWVC strategic priorities, requiring the ability to translate strategic goals into tactical action plans. The Consultant also deploys use of critical thinking, systems thinking, problem-solving and data analytics skills. This position serves as a facilitator of change management principles, and applies project management principles and methodologies to address opportunities for improvement while promoting stakeholder engagement in solution development. In addition, this role teaches, coaches and advises team members on continuous improvement.

• 20% Provides consultation, advice, and expertise to stakeholders to identify and solve problems
• 20% Coaches and advises leaders on building organizational capacity and navigating change management
• 20% Conducts gap analyses and develops approaches, strategies, and structures for achieving desired outcomes
• 20% Designs and delivers meetings, retreats, and other engagements to assist clients in aligning organizational goals and resources
• 20% Conducts analysis in support of projects and requests, utilizing independent judgment in selecting information for developing models for consideration

• Provide education and mentoring on performance improvements methods, data collection and analysis methods, project/change management techniques to key stakeholders, with purpose of enabling teams to become experts at guiding their own improvement
• Utilize performance enhancing tools as part of process improvements, problem analysis, and measurement
• Manage project initiatives in partnership with UWVC Leadership team
• Engage external vendors, develop and process Requests for Proposal, work with procurement to oversee acquisition
• Utilize Project management tools to define/manage project scope, document/monitor timelines/deliverables, and resolve risks/barriers. Identify and resolve dependencies/constraints between and across projects by working with key stakeholders
• Facilitate groups and teams to promote effective achievement of their goals with optimal participation of all members. Teach others to efficiently plan and facilitate meetings of varied participants, using standard meeting management tools and techniques
• Establish and maintain effective communications with all stakeholders. Anticipate stakeholder needs and quickly respond with appropriate and helpful solutions
• Collect, analyze and interpret data to identify improvement opportunities in clinical systems and present findings to various audiences including senior leaders
• Design and support implementation of infrastructure and systems to enable care providers to operate with maximum efficiency, effectiveness and patient-centricity. Oversee project components of UWVC initiatives aimed at improving processes

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Required
Bachelor's Degree in Business Administration, Health Science, Operations Management, Industrial Engineering, or related field.

Preferred
Master's Degree in Business Administration, Health Care Administration, Health Science, Operations Management, Industrial Engineering, or related field.

Work Experience- 1 year of experience with coaching teams, facilitating quality improvement; or 3 years of experience working in patient care or related job in a healthcare setting.

5 years of relevant quality improvement experience may be considered in lieu of bachelor's degree in addition to experience below.

Experience facilitating quality improvement in a healthcare setting strongly preferred.

Ability to work with diverse teams representing various disciplines and all levels of staff. Excellent communication and active listening skills. Ability to negotiate collaborative efforts with other departments. Skilled at facilitating a group process, building teams and transferring knowledge and skills. Able to demonstrate strategic thinking to guide alignment with organizational goals and priorities. Ability to problem solve, make independent decisions, formulate reports, perform statistical analysis and interpret data. Ability to work independently, be result oriented, manage multiple priorities and frequent change in duties and volume of work. Ability to maintain confidentiality of sensitive information. Able to handle medium to large scale projects involving multiple resources and spanning many months from start to finish. Ability to travel to meetings in various sites, sometimes multiple locations in one day.

Full Time: 100%

It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.

Ongoing/Renewable

Minimum $95,824 ANNUAL (12 months)
Depending on Qualifications

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

UW Veterinary Care offers competitive wages (including night and weekend differential, if applicable), outstanding employee benefits (https://hr.wisc.edu/benefits/new-employee-benefits-enrollment/benefits-for-employees-covered-by-the-wrs/), ample paid time off (https://hr.wisc.edu/benefits/leave/paid-leave/), and financial support for continuing education and pursuing specialty certification.

The UW-Madison campus and the surrounding area have many enriching opportunities. Madison was named the most bike-friendly city; the Dane County Farmer's Market is one of the largest in the nation; Madison has the most restaurants per capita of any U.S. city; Madison consistently ranks as a top community in which to live, work, and play; and the University is nationally recognized for academics and athletics. Please see the following link for more information: https://www.visitmadison.com/

Begin the online application process by clicking the 'Apply Now' button. Applicants are asked to upload a cover letter outlining their experience as it relates to the position, a current resume, and a list of three references (including current supervisor). Resume and cover letter should address how the applicant meets the minimum/preferred qualifications for the position.

Christopher Snyder
csnyder2@wisc.edu
608-265-2671
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Internal Consultant I(AD014)

A87-SCHOOL OF VET MEDICINE/ADMIN VMTH/ADMIN-GEN

Academic Staff-Renewable

311559-AS