Senior Yardi Support Specialist

CommonBond Communities
life insurance, sick time, 401(k)
United States, Minnesota, St. Paul
Feb 21, 2025
Description Home is the foundation for everything in life. Since 1971, our model has been about supporting residents in finding stability and achieving their goals. It's why we're more than housing-we combine quality affordable homes with our on-site Advantage Services-because we believe that with the right support and opportunities, all people can thrive. Today, over 13,000 people-families, seniors, veterans, and people with disabilities and other barriers-call a CommonBond community "home." Our core values are Respect, Integrity, Partnership, Innovation, and Excellence. We live these values and look for people who embody them to represent our organization in the community. If this sounds like you, please consider joining our team. Why CommonBond Communities?: Work-life balance Competitive salary Employee referral program Benefits based on eligibility: Health insurance, Dental, Vision, PTO, Sick Time, Floating Holiday, Employer matching, 401(k), STD/ LTD, Life insurance, and a variety of employee-paid benefit options Employee recognition and rewards program A respectful and growth-oriented workplace A chance to make a difference in the community! Ongoing training and professional development CommonBond Communities invites qualified applicants to apply for the Senior Yardi Support Specialist position. The Senior Yardi Support Specialist provides application support for the Yardi software system and provides application training on standard processes for staff. The Senior Yardi Support Specialist Creates and maintains documentation used for training and procedures. This is a remote position; candidates residing in the Twin Cities metropolitan area preferred. Salary Range: $80,000-$88,000 Per Year ESSENTIAL JOB FUNCTIONS AND ASSOCIATED TASKS Application Support Setup and maintain user access, menus, and security. Integrate acquired and new properties into the system. Troubleshoot and correct application technical issues. Implement upgrades to application system Research and test new software versions, service packs, plug ins, and customizations. Application Training Formulates teaching outline, determines instructional methods and conducts training sessions. Instructional methods may include: individual training, group instruction, lectures, demonstrations, workshops and brown bag sessions. Provide primary application and procedural for new employees. Provide follow up and on-going application and procedural training for employees. Communicate procedural changes to staff due to system upgrades. Organize quarterly meetings for staff to review procedure and Q & A. Documentation Writes and develops training materials such as training handbooks, instructional material, demonstration models, multimedia Visual aids, computer tutorials and reference works. Develops, writes and coordinates training manuals for staff. Document IT related information due to application changes and procedures. Maintain high level of communication with IT Director and CBC Staff Communicate the status of issues and repair in a timely manner. Communicate any down time to appropriate people as soon as possible. Update the IT Director and IT Staff on the status of ongoing issues. Communicate software and procedural changes to staff. Suggests improvements in department specific work procedures. Interacts with Regional Managers with regard to developmental training of specific employees. MINIMUM REQUIREMENTS Knowledge of government housing subsidy programs. Two years experience in property management, compliance or leasing. Minimum of 3 years of advanced Yardi systems experience. Procedural and industry standard training experience. Ability to speak effectively in interpersonal situations and before groups of employees. Proven presentation and facilitation skills. Experience developing procedural manuals. Ability and wiliness to work occasional evenings and weekend. Demonstrate experience working with a diverse population. PHYSICAL REQUIREMENTS Ability to sit and stand for extended periods of time Ability to type data into a computer Ability to lift and carry up to 20 pounds Ability to use hands to grasp, twist and pull Access to reliable transportation. Willingness and ability to travel between sites for meetings and trainings Willingness for minimal travel including overnight trips as needed Ability to communicate effectively written and orally. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)