Technology Support Specialist (Helpdesk)

NTS is seeking a Technology Support Specialist (Helpdesk) to perform a variety of complex, skilled and technical work for Information Systems and technologically support staff. This position will perform a variety of technological functions, which includes the functionalities of the Local Area Computer Network (LAN), guidance, support, consultation and training for users.

Must be able to pass criminal background check, have a valid license and reliable transportation.

Responsibilities:

• Communicates and coordinates repairs, updates and alerts with local data processing departments.
• Assures the network and its applications are available to users.
• Be accessible to remote staff.
• Resolves user problems as required.
• Responds to a variety of inquires related to information technology operations.
• Takes corrective action as necessary to include analyzing problems.
• Resets passwords to state and local applications.
• Manages, maintains and inventories computer, electronic and telecommunications equipment.
• Maintains logs or other mechanisms to track and manage request from end users for system security.
• Manages and maintains the local agency financial systems; i.e., Kinship and New World (Tyler Munis).
• Uses problem solving techniques to resolve problems which might involve any combination of operator error, or software anomaly.
• Advises and/or recommends electronic equipment which would be compatible for operations.
• Conducts new employee orientation and trains staff on state and local applications.
• Responds to federal, state and local audits.
• Implements recommendations as deemed necessary.
• Manages electronic asset purchases, tracking and disposal of capital expenses.
• Trains new employees, to include ongoing training of new processes and procedures.
• Answers complaints and track resolutions of the same.
• Completes other technical responsibilities to include the installation, operation, application and maintenance of various types of information/communications technologies and the performance of routine analysis, program designs, coding and related systems analysis task.
• Responsible for exceptional and routine operations

Skills Required:

• Graduation from an accredited college or university with an
• Associate's degree in Computer Science, Management Information
• Systems, Data Processing, or a related field required.
• Some computer work experience preferred.
• Some experience training personnel on the use of computers and software preferred.

Skills Preferred but not required:

Comptia A+, Security+ or Network+

Schedule: M-F, 8am - 5pm

Pay: $23.00 - $25.00/hr. depending on experience and certifications

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

As a leading network system integrator, NTS provides an extensive range of IT solutions including network infrastructure solutions, managed services and monitoring, and mobile device management from our own Network Operations Center located within our headquarters. Our other offerings include systems migrations, technology relocations, computer hardware maintenance, mobile device management, managed print services, staff augmentation and product procurement.