Program Manager, Digital Web

The Group:

At Morningstar, our people are our greatest assets and vital to our success. We seek hardworking and enthusiastic individuals to help investors achieve their financial goals. In return, we provide a collaborative environment that encourages career growth and rewards.

Operating in 27 countries, our global teams create industry-leading financial products and services, making us a top provider of independent investment research in North America, Europe, Australia, and Asia. We offer a wide range of products for individual investors, financial advisors, asset managers, and retirement plan providers, including data on approximately 550,000 investment offerings and real-time global market data on nearly 21 million financial instruments. Morningstar also provides investment management services through its advisory subsidiaries.

The Role:

We are seeking a dynamic and self-directed Program Manager to join our Corporate Digital Web Team. This role involves collaborating with Marketing partners across Operations, Business Units, Design, Brand, Communications, and Legal/Compliance to execute high-profile programs.

This position is preferred as a hybrid role in our Chicago or Toronto office, though other locations may be considered. The candidate should be highly self-motivated and available across global time zones.

The role encompasses key responsibilities and strategies for effective program management, including:

Program Management & Execution

• Own program management for an assigned group, including project execution strategy, workstream sequencing, and program-level tracking.

• Oversee program status reporting with regular updates on KPIs, risks, and progress.

• Lead multiple projects concurrently, ensuring goals are met across business, technology, and delivery teams.

• Manage program launch readiness and post-launch rollout.

Cross-Functional Collaboration

• Collaborate with cross-functional leaders to align on resource requirements (technology, design, and project management) to execute strategies.

• Manage and resolve cross-workstream dependencies and constraints while fostering collaboration across teams.

• Lead regular meetings to ensure alignment and transparency among stakeholder groups.

Risk & Issue Management

• Identify, monitor, and mitigate risks and issues, assessing their impact on program objectives.

• Develop proactive strategies to address challenges and ensure program success.

Process Development & Optimization

• Continuously improve processes to enhance efficiency and program outcomes.

• Coach teams on project management and lifecycle practices to optimize execution.

• Ensure adherence to project principles and provide coaching support for product development initiatives.

Stakeholder Management

• Communicate updates across all stakeholder groups to ensure alignment and transparency.

• Align program deliverables with stakeholder needs through active engagement.

Program Readiness & Rollout Management

• Prepare programs for launch with readiness reviews, risk assessments, and rollout plans.

• Assess timelines, activity sequencing, and resource allocation during program reviews.

Leadership & Mentorship

• Coach and develop project managers to strengthen delivery capabilities.

• Promote best practices in project management to drive scalable success.

Qualifications:

The ideal candidate has a bachelor's degree and several years of experience managing intertwined technical programs. They should demonstrate strong leadership, collaboration, and problem-solving skills while excelling in prioritization, process improvement, and stakeholder engagement; specifically:

Education and Experience

• Bachelor's degree required.

• 5-7 years of experience with a proven track record in complex technical project and program management.

Leadership and Collaboration

• Demonstrated leadership and ability to foster global team collaboration.

• Proven ability to partner with leadership to cultivate a collaborative, high-performing, and efficient environment.

• Effective at coaching teams and providing feedback to stakeholders and executives.

Project and Program Management

• Experience managing competing cross-program priorities in a fast-paced environment.

• Skilled at managing decision-making processes and facilitating constructive team debates.

Skills and Competencies

• Strong skills in leadership, communication, time management, problem-solving, and analysis.

• Ability to identify and implement process improvements effectively.

• Comfortable navigating ambiguity and maintaining team focus.