D365 Technical Business Analyst

Job Summary:

BDO Digital, LLC., a wholly owned subsidiary of BDO USA, P.C. is a rapidly growing digital advisory organization dedicated to helping middle-market organizations capture the full power of technology, to adapt to disruption, increase operational efficiencies, improve risk management effectiveness, and uncover new sources of revenue. Our collaborative, cross-disciplinary team is comprised of digital strategists, systems integrators, data scientists, software developers, change management professionals, and industry-specific advisors who work together to solve clients' immediate digital needs and unearth new opportunities to drive competitive advantage. Our goal is to help our clients become faster, smarter, and more resilient to change.

To support our double-digit growth goals, BDO Digital seeks an Experienced Associate Consultant in the Enterprise Business Applications (EBA) team supporting projects in the areas of EBA strategy, software selection and implementation, in addition to Business Transformation and Operational Excellence efforts. This role will support discovery, requirements gathering, process documentation, configuration, and implementation management of Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and other related business applications functioning as a key resource for our clients spanning finance, product distribution, manufacturing, job costing, field service, marketing, sales, service, and reporting.

Job Duties:

The Business Analyst will handle the following job duties:

• Strategy, Requirements & Selection
  
  
  
  • Participates in defining needs for existing and new EBA solutions
  • Documents existing enterprise business applications, related business processes, and personas impacted
  • Identifies existing inefficiencies, potential improvement opportunities, and critical differentiating business requirements
  • Develops representations of recommended future state options for evaluation by clients
  • Develops scorecards for evaluation of candidate business applications
  • Creates dashboard presentations of quantitative and qualitative scoring of candidate options
  • Supports Technical Leads and Developers by providing functional clarifications and setting expectations with team and client
  
  
• Solution Functional Design
  
  
  
  • Performs functional (business process) solution design in business applications (ERP, CRM, & related) contexts, to provide maximized business value and deliver strong business agility while meeting applicable requirements and constraints
  
  
• Consulting
  
  
  
  • Gains a deep understanding of client needs, analyzes best practices, and plays an integral part in defining and proposing business value solutions that meet or exceed client expectations
  
  
• Program & Project Management
  
  
  
  • Supports management of business applications implementations
  • Documents and maintains project milestones, phases, elements, and budget
  • Supports monitoring of project progress by tracking risks, actions, issues, decisions, and other activities as directed
  • Provides references for users by writing and maintaining user documentation; providing help desk support; training users
  
  
• Implementation and Support
  
  
  
  • Functional support of ERP solutions and related technologies
  • Documents, socializes, and triages issues, defects, and change requests
  • Performs systems configuration tasks (but not coding/development) as appropriate
  • Provides on-going support during project implementations and post-go-live support
  
  
• Fosters a positive demeanor, learning attitude and client service mentality with staff and seniors
• Travel, as needed
• Other duties as required

Supervisory Responsibilities:

• N/A

Qualifications, Knowledge, Skills and Abilities:

Education:

• Bachelor's degree, required

Experience:

• One (1) or more years of business process analysis and/or business application education or experience, required
• One (1) year or more years of education or experience with any business application, required

License/Certifications:

• N/A

Software:

• Microsoft Visio, PowerPoint, Word, and SharePoint, required
• Smartsheet, preferred
• ERP/CRM experience (Microsoft Dynamics, Salesforce, Oracle NetSuite, Acumatica, SAP, Infor, Sage, Syteline, JDE, IFS, etc.), preferred
• Enterprise software strategy, selection, and implementation experience, preferred

Language:

• N/A

Other Knowledge, Skills & Abilities:

• Strong analytical, problem solving, facilitation, documentation, and communication skills, required
• Excellent communication and presentation skills, both verbal and written, required
• Excellent interpersonal and customer relationship skills, required
• Business process analysis, design, and process flow skills, preferred
• Excels at operating in a fast-paced technical environment, preferred

Keywords:
Microsoft Dynamics 365, Business Central, Finance, Supply Chain Management, Dynamics CRM, Salesforce, Business Analyst, BA, Enterprise Tester, Requirements Gathering, User Experience, User Enablement, Data Visualization, Software, Definition, Custom Applications, Data Analytics, ERP, Cloud Strategy, SharePoint, Office 365, O365, Acumatica, Netsuite, NAV, AX